Wine Sales Associate

SUMMARY OF ROLE:  Exceed our customers’ evolving expectations by preparing the freshest quality product while providing World Class customer service and a pleasant and rewarding shopping experience.  Our wine sales associate is responsible for supporting the ­­­­­­­­­­­­­­­­­­­­­­wine department.

REQUIREMENTS:

• Ability to represent A Culture of Caring and The Pursuit of Excellence through Big Y’s Firm Foundations (Character, Collaboration, Personal Development, Actions & Results).
• Ability to demonstrate a passion for wine and food through interactive sales techniques.
• Must project a clean and professional appearance.
• Must be a team player with a positive attitude and businesslike conduct.
• Ability to operate within Company policies, procedures, and standards.
• Ability to work a flexible schedule in accordance with the needs of the store.
• Attention to detail, accuracy, and follow-through.
• Ability to learn and utilize computer applications.
• Must be 21 years of age.
• Must consent to and pass a pre-employment drug screen and background investigation. 

ESSENTIAL FUNCTIONS:

• Exceed our customers’ evolving expectations by preparing the freshest quality product while providing World Class customer service and a pleasant and rewarding shopping experience.
• Use Creative and Suggestive Selling Team (C.A.S.S.T.) and 10 Foot Rule techniques to build relationships, educate our customers, and create sales, including event planning.
• Check for stock status and item prices in the inventory system.
• Process customer orders in the store and on the phone.
• Set up and serve customers for in-store wine/cheese live selling events.
• Maintain proper department conditions and supplies (e.g., pricing, stocking, shelf, chill case, sales floor, backroom, etc.).
• Operate, clean, and reassemble equipment/machinery where applicable.
• Engage in and encourage continuous improvement through ideas and innovation (e.g., Group Problem Solving (GPS) and Keep Thinking).
• Adhere to all government employment and labor regulations, as well as all Company policies and procedures (e.g., employment laws concerning minors, harassment, discrimination, etc.).
• Adhere to all government food safety and sanitation regulations, as well as all Company policies and procedures (e.g., processing, cleaning, rotating, maintaining proper temperatures, etc.).
• Adhere to all government safety regulations, as well as all Company policies and procedures (e.g., proper use of equipment, cleaning, straightening, sweeping, clearing unsafe conditions, etc.).
• Adhere to all Company loss prevention policies and procedures (e.g., controlling waste and utilities, damaged goods, reporting theft, etc.).
• Adhere to all Company procedures regarding store conditions.
• Complete all training requirements by respective due dates. 

SECONDARY FUNCTIONS as needed:

• Bag/box products, operate a cash register, retrieve carriages, return back-shop, and perform other tasks.

PHYSICAL DEMANDS:

• Medium work: Lifting 50 lb. maximum with frequent lifting and/or carrying of objects weighing up to 25 lbs. 
• Continuously standing, walking, fingering, and handling. 
• Frequently bending, reaching, balancing, and feeling.
• Occasionally squatting, climbing, kneeling, or crouching.
• Work in cold (freezer/cooler) as needed.