Healthcare Services Coordinator - Honolulu or Oahu, HI - Full-time / Part-time

Position Description: 

UnitedHealthcare Community & State is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.

If you're ready to help make health care work better for more people, you can make a historic impact on the future of health care at UnitedHealthcare Community & State.

We contract with states and other government agencies to provide care for over two million individuals. Working with physicians and other care providers, we ensure that our members obtain the care they need with a coordinated approach.

This enables us to break down barriers, which makes health care easier for our customers to manage. That takes a lot of time. It takes a lot of good ideas. Most of all - it takes an entire team of talent. Individuals with the tenacity and the dedication to make things work better for millions of people all over our country.

You can be a part of this team. You can put your skills and talents to work in an effort that is seriously shaping the way health care services are delivered.

Primary Responsibilities:

• Engage members face to face to educate about their health
• Review available member service records and relevant documentation
  (e.g., utilization history, functional level, stratification information,
  current plan of care)
• Conduct comprehensive non-clinical member assessment that includes
  bio-psychosocial, functional, and behavioral health needs
• Utilize interviewing techniques and active listening to collect and
  retain member information and incorporating responses as they are presented to
  complete assessment
• Identify when supplemental assessments are needed and conduct
  supplemental assessments
• Identify member service needs related to health concerns
• Identify urgent member situations and escalate to next level when
  necessary
• Engage member to participate in the assessment process and
  collaboratively develop plan of care based on their individual needs,
  preferences, and objectives with nursing oversight
• Work with members to develop healthcare goals and identify potential
  barriers to achieving healthcare goals
• Identify member support systems available and incorporate into plan of
  care
• Review plan benefits and identify appropriate programs and services
  based on heath needs and benefits
• Integrate health care and service needs into a plan or recommendation
  for member care and service
• Work collaboratively with the interdisciplinary care team to ensure an
  integrated team approach
• Collaborate with member to create solutions to overcome barriers to
  achieving healthcare goals-Identify relevant community resources available
  based on member needs
• Refer members to appropriate programs and services
• Facilitate member choice of preferred provider
• Provide informal counseling and social support resources
• Advocate for individuals and communities within the health and social
  service systems;
• Role assists in
  coordinating health services and does not write care plans
• Help members connect with
  transportation resources and give appointment reminders in special
  circumstances. Transporting members is strictly prohibited
• Follow-up with members via phone
  calls, home visits and visits to other settings where members can be found