Director Operations - Frederick, MD - Full-time / Part-time

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)

This position is part of the senior leadership team overseeing Optum's Payment Integrity businesses (OPI) and is a direct report of the leader of the business.

Primary Responsibilities:

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  Responsible for significant contributions to the development and setting of the strategic direction for the COB Business


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  Lead the implementation of the strategic plan to meet and exceed financial commitments to their clients


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  Establish business cadence (weekly, monthly, quarterly business reviews) within areas of accountability to ensure results are met and exceeded or evolve existing business cadence to drive higher levels of performance


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  Accountable for financial and non-financial results (budgets and actual) project management and implementation, staff management


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  Partner with matrixed organizations (e.g. analytics, technology, finance, and human capital, sales) to ensure planned results are delivered


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  Oversee both on and offshore teams


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  Lead talent management efforts and provide coaching and leadership development


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  Develop an excellent working relationship with clients, both at the executive and daily operational levels. Drive plans to exceed client expectations and delight our clients


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  Responsible for setting critical goals and upholding a high standard of operational performance throughout the teams in assigned organization


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  Establish mechanism to drive for continuous improvement within the business; past experience driving process improvement initiatives; small scale and large scale is highly desired


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  Develop an internal and external communication strategy to proactively share with clients the value being driven for them and simultaneously engage the employee base within the business


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  Identify and execute on new opportunities for increases in efficiencies and performance


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  Forge strong partnerships with key business associates throughout the organization


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  Serve as a catalyst for change - challenge the status quo and bring your high level of intellectual curiosity to bear to improve your businesses


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  Ability and willingness to roll up sleeves and get hands dirty to drive the businesses and demonstrate to others how to drive the businesses


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  Apply analytical/quantitative approach to problem solving - knows how to obtain and use data, and comfortable with statistical concepts


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  Break down organizational barriers across UHG segments, build alliances, and gain consensus to ensure results are obtained


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  Ensure relevant training programs are established to educate internal staff and third party vendors to produce desired outcomes

Required Qualifications:

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  Bachelor's degree


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  5-7 years operational or large scaled project leadership experience desired; 2+ years at a senior management level


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  Prior experience standing up metrics across an organization by rolling up sleeves and driving to the critical few is mandatory


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  Previous experience with Payment Integrity or Claim processing functions highly desired


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  Experience in healthcare desired but also interested in candidates from manufacturing, property & casualty, life and annuities businesses


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  Proven ability to produce superior results in a financial performance oriented environment


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  Proven ability to hire and develop a leadership team


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  Proven ability to operate in a highly dynamic environment; seeking a candidate who has run large operations in a steady state environment, in turnaround situations and who has scaled a start-up operation 


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  Ability to understand and influence the necessary and appropriate actions to ensure maximization of financial results and objectives; a bias for action is critical


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  Strong leadership and strategic planning skills within a matrix environment


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  Excellent communication and negotiation skills


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  Strong interpersonal skills, ability to work with all levels of management across all functional areas, as well as, business partners in other UHG entities

Preferred Qualifications:

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  MBA preferred


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  Strong financial analysis and risk management skills preferred


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  Previous large scale project oversight preferred (e.g. conceptualized project, sold project, monitored project to successful implementation) 

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords:  Director, Operations, Payment Integrity, Claim Processing, Healthcare, Conceptualized Project, Sold Project, Monitored Project, Project Leadership, Frederick, MD, Maryland