Customer Service Representative/Driver - Full-time / Part-time

AutoZone, the nation’s leading automotive retailer with over 5000 stores in the US and Mexico is looking for Customer Service Reps and Driver candidates in Lexington, KY, Cincinnati, OH, and Dayton, OH.

RESPONSIBILITIES

• Provides WOW! Customer Service
• Ensures assigned store tasks are completed in a timely manner on assigned shift
• Operates cash registers and follows established cash handling procedures
• Follows company policies and loss prevention procedures
• Maintains a safe working environment including PPE (Personal Protective Equipment)
• Maintains store appearance and merchandising standards as directed
• Ensures that merchandise is restocked and placed in their respective areas
• Utilizes ZNET to help customers locate merchandise or find suitable alternatives
• Maintains product knowledge and current promotions through AutoZone systems and information sources
• Practices GOTTChA and assists with the installation of wipers blades, batteries and light bulbs
• Utilizes OBDII to read codes from customer’s automobiles
• Ability to diagnose automobile problems and recommend solutions
• Communicates with managers regarding customer concerns and employee matters
• Actively engaged in developing more effective customer service skills
• Follow all company policies, procedures and management direction, including all fleet and safety policies.
• Complies with safe driving rules and procedures and ensures parts are delivered on time and in excellent condition
• Ensures returns from stores during route deliveries are picked up and received at the Hub and restocked in a timely manner
• Maintains safe driving habits and a safe working environment including PPE (Personal Protective Equipment)
• Completes Daily Vehicle Checklist and takes the necessary steps to report vehicle maintenance issues.
• Drives company vehicle to deliver parts to AutoZone stores, including safe loading and unloading of parts
• Ensure appropriate delivery documentation is generated for each delivery.
• Utilizes ZNET to help customers locate merchandise or find suitable alternatives
• Ensure that assigned company vehicle is kept clean and presentable.
• Adheres to AutoZone dress code
• Inspects, protects, and maintains company assets, merchandise, and vehicles
• Performs other related duties as required

Qualifications

• High School diploma or equivalent
• ASE Certified preferred
• Demonstrates high level of integrity
• Ability to drive customer service
• F/T CSR-ability to work a flexible schedule to meet the business needs, including holidays, evenings and weekend shifts
• P/T CSR-ability to work agreed upon assigned shifts
• Ability to pass pre-employment Background Check