Customer Service Representative

The Automobile Club of Southern California has entry-level customer service positions available in its Emergency Road Service ("ERS") Call Center. This is perfect for people looking to establish a long-term career with a long-standing, stable, and financially strong company. The Automobile Club of Southern California has been in business for over 100 years because of its dedication to its members and its commitment to making sound financial decisions.

Available Positions 40 hours per week (call center open Monday through Sunday)
Paid 6 week training is mandatory (without missing any time or days) Monday through Friday 9:00 am until 5:45 pm

Our Roadside Assistance Specialists use automated systems and computers to deliver world-class customer service to Auto Club members and contacts.

Responsibilities include:

• Recognize and diffuse escalated member situations in a patient, professional and courteous manner
• Provide effective and timely resolution of a range of member inquiries, placing appropriate levels of urgency on each contact
• Actively listen, build rapport and display empathy
• Build customer satisfaction and loyalty
• Display a consistently positive, professional and cooperative tone with members, contacts and coworkers
• Thrive in a fast-paced, rapidly changing, high volume work environment
• Provide punctual, regular and consistent attendance
• Remain flexible to work holidays and weekends in order to meet the constantly evolving customer service needs of our members
• Understand that their schedules change (including start times) periodically because of the business needs of a 24 hour, 7 day a week call center
• Receive competitive compensation and a variety of company benefits (depending on position) 

• High School Diploma or GED
• 1 year demonstrated customer service work experience
• Call Center experience preferred, but not mandatory
• Ability to analyze/resolve problems and adapt to change
• Superb telephone etiquette
• Solid vocabulary, math, and multi-tasking skills
• Fluency in English, including stellar verbal and written communication skills
• Basic computer skills with a minimum 30 wpm keyboarding level
• Ability to attend a 6 week mandatory paid training (without missing any time or days)
• Flexibility to work weekends, holidays, and other varied shifts as assigned

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