Front Line Manager - Full-time / Part-time

Responsible for offering extraordinary customer service and assisting Department Manager with all department’s customer service employees and activities.

Summary of essential job functions

• Immediately greet all customers and ensure extraordinary customer service
• Provide extraordinary service by responding to customer inquiries, fulfilling special requests via special orders or requesting transfers and effectively resolving complaints.
• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
• Assign employees to specific duties such as sales, inventory, and ordering.
• Enforce all safety, health and sanitation rules.
• Perform work activities of subordinates, including prepping and serving food as well as cleaning.
• Educate employees to upsell merchandise or services to customers through education about products.
• Inventory stock and reorder as needed to maintain sufficient inventory.
• Enforce safety, health, and security rules.
• Examine products purchased for resale or received for storage to assess the condition of each product or item.
• Maintain profitability of the department.
• Assist Department Manager with hiring, training, and evaluating employees.
• Complete specials projects and other duties as assigned
• Regular and predictable attendance

Standard job functions
Upholds the 5 guiding principles of the company
Support goals and vision of Store Director
Consistently presents a professional personal image and uphold the company’s uniform policy
Maintain safe, clean and well-organized working and shopping environment
Comply with all regulatory rules and regulations including HACCP, OSHA, Dept. of Labor, Weights and Measures and local food and sanitation laws.
Ability to work a flexible schedule including holidays and weekends

Knowledge, skills and abilities required
Strong interpersonal and verbal communication skills
Ability to multitask and use organizational skills
Proficient computer skills using Word and Excel

Disclaimer
The above description is intended to describe the general nature and level of work being performed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.