Security Guard

Job Title: Security Guard

Department: Maintenance

Reports to: Chief Engineer

Subordinates: None

SCOPE

Manage the Security operations of the hotel to ensure the total safety, well-being, comfort, and satisfaction of hotel guests.

PRIMARY RESPONSIBILITIES

• Patrols public areas, support areas, inside and outside of the hotel to promote safety, security, and loss prevention measures for our guests, staff, and business.
• Resolves guest complaints to the satisfaction of the guest; responds promptly to any guest request for service.
• Arrives at work in a timely fashion in accordance with the posted schedule.
• Abides by established uniform guidelines.
• Maintains a "can do" and a "guests first" attitude at all times.
• Works as a member of the overall hotel team to ensure that each guest has an experience that exceeds their expectations
• Attends scheduled training sessions within the hotel as dictated by the Hilton brand and the hotel management.
• Communicate with hotel departments to become aware of maintenance needs and ensures timely response to requests, e.g., Housekeeping Department for laundry/housekeeping equipment and room repairs, Food and Beverage Department for kitchen equipment, Guest Services Department for various guest concerns.
• Maintain standards of product quality for all areas of the hotel as outlined in the standards manual and reports deficiencies to the Chief Engineer.

RELATIONSHIPS

Internal:  Hotel Staff: communicate security, safety, and maintenance issues.

External: Hotel Guests/Visitors: to ensure a high level of safety and security for our guests/visitors, staff, business, and their valuables. Light maintenance and front desk support.

QUALIFICATIONS

Education/Experience: High school diploma desired.

Skills:  The ability to handle stressful situations and remain professional. The ability to multitask and handle minor mechanical repairs.

The statement in this position description are intended to describe the essential nature and level of work being performed.  They are not intended to be ALL responsibilities or qualifications of the job. 

PHYSICAL/COGNITIVE ACTIVITIES

Security Guard

This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.

The person in this position spends a significant amount of time utilizing problem-solving skills.

Communication devices such as a telephone, page or radio are frequently used for such functions as communicating with other departments of maintenance staff within the hotel. Reading and writing abilities are used occasionally in compiling or reviewing reports, developing systems as well as in other types of correspondence including ability to read blueprints.

A portion of time is spent lifting, moving, and holding.

Carrying and/or lifting approximately 50 pounds and pushing and/or pulling approximately 200 pounds occurs at times.