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in Hartford, CT
**Customer Service Representative**
•30 days ago
Hours | Full-time, Part-time |
---|---|
Location | Hartford, CT Hartford, Connecticut |
About this job
We have a full-time/part-time opening for a **Customer Service Representative**.
Must be able to work various shifts per week.
Requirements
Basic Function:
Manage accounts in assigned geographical area. Accounts may include Domestic, International and Inter-company customers. Acts as primary contact for all customer and field sales transactions regarding product pricing, availability and delivery information.
Primary Responsibilities:
*Fully understands all company policies and procedures regarding pricing practices, inventory, shipping, order processing, returns, refunds and customer satisfaction forms.
*Develop professional, positive working relationships with our customers, field salespeople, co-workers, accounting and marketing in assigned area and provide support when needed.
*Order Entry, responsible to ensure pricing and coding accuracy on all purchase orders. Coordinate any special transportation arrangements between distribution and our customers to assure on time delivery.
*Send order acknowledgments or proforma to confirm order to customer.
*Ensure all orders are entered and sent to distribution center same day.
*Fully understands promotions and how to execute promotions with accuracy.
*Daily images orders and order changes.
*Quote verbally and in writing all prices (standard and special) on all products.
*Respond to all general inquiries such as item availability, distributor information, basic technical information, packaging, order status and other questions.
*Quote delivery and lead times of all Permatex products to our customers and field salespeople.
*Ensure all callbacks are completed the same day.
*Maintain an organized log of phone calls and appropriate follow-up.
*Complete Customer Satisfaction forms and/or Return Material Authorization forms based on customer's needs.
*Responsible for reviewing daily reports and taking appropriate action.
*Follow-up on all daily reports in area of responsibility.
*Back-up co-worker's when they are out of office to ensure timely order processing.
*Understands the Quality Management System, Quality Policy and ISO requirements. Able to access the Quality Management database for access to ensure utilization of current processes and forms.
*Resolve or provide information on quality issues including the generation of quality documentation.
*Processes Refunds and updates the Refund log.
Secondary Responsibilities:
*At times, may enter pricing in pricing programs as needed with accuracy.
*At times, may enter Address Book information or changes in address book as needed with accuracy.
*Handle a few key accounts that are chosen by the Customer Service and Sales Management team.
Relationships:
*This position interacts with the staff and management of the following departments depending on the nature of the issue or problem being addressed: distribution, customer service, field sales, accounting, quality, product managers and marketing.
Job Specifications and Competencies:
*Associates degree in business administration preferred but not required. Three to five years business or manufacturing experience is required, or 1-2 years Associate Customer Service Representative Experience required.
*Proficient computer skills - MS Office: Excel, Outlook and Word. JD Edwards and Automotive Aftermarket experience a plus.
*Sound judgment and problem solving skills. The individual should possess strong communication and organizational skills, and be adept at working in a fast paced environment with rapidly changing priorities.