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Hours Full-time, Part-time
Location Hartford, CT
Hartford, Connecticut

About this job

We have a full-time/part-time opening for a **Customer Service Representative**.

Must be able to work various shifts per week.

Requirements

Basic Function: Manage accounts in assigned geographical area. Accounts may include Domestic, International and Inter-company customers. Acts as primary contact for all customer and field sales transactions regarding product pricing, availability and delivery information. Primary Responsibilities: *Fully understands all company policies and procedures regarding pricing practices, inventory, shipping, order processing, returns, refunds and customer satisfaction forms. *Develop professional, positive working relationships with our customers, field salespeople, co-workers, accounting and marketing in assigned area and provide support when needed. *Order Entry, responsible to ensure pricing and coding accuracy on all purchase orders. Coordinate any special transportation arrangements between distribution and our customers to assure on time delivery. *Send order acknowledgments or proforma to confirm order to customer. *Ensure all orders are entered and sent to distribution center same day. *Fully understands promotions and how to execute promotions with accuracy. *Daily images orders and order changes. *Quote verbally and in writing all prices (standard and special) on all products. *Respond to all general inquiries such as item availability, distributor information, basic technical information, packaging, order status and other questions. *Quote delivery and lead times of all Permatex products to our customers and field salespeople. *Ensure all callbacks are completed the same day. *Maintain an organized log of phone calls and appropriate follow-up. *Complete Customer Satisfaction forms and/or Return Material Authorization forms based on customer's needs. *Responsible for reviewing daily reports and taking appropriate action. *Follow-up on all daily reports in area of responsibility. *Back-up co-worker's when they are out of office to ensure timely order processing. *Understands the Quality Management System, Quality Policy and ISO requirements. Able to access the Quality Management database for access to ensure utilization of current processes and forms. *Resolve or provide information on quality issues including the generation of quality documentation. *Processes Refunds and updates the Refund log. Secondary Responsibilities: *At times, may enter pricing in pricing programs as needed with accuracy. *At times, may enter Address Book information or changes in address book as needed with accuracy. *Handle a few key accounts that are chosen by the Customer Service and Sales Management team. Relationships: *This position interacts with the staff and management of the following departments depending on the nature of the issue or problem being addressed: distribution, customer service, field sales, accounting, quality, product managers and marketing. Job Specifications and Competencies: *Associates degree in business administration preferred but not required. Three to five years business or manufacturing experience is required, or 1-2 years Associate Customer Service Representative Experience required. *Proficient computer skills - MS Office: Excel, Outlook and Word. JD Edwards and Automotive Aftermarket experience a plus. *Sound judgment and problem solving skills. The individual should possess strong communication and organizational skills, and be adept at working in a fast paced environment with rapidly changing priorities.