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Customer Support/Data Entry
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | East Providence, RI East Providence, Rhode Island |
About this job
Description
- Provides quotations, lead time inquiries, order status checks and responds to general customer inquiries
- Ensures prompt retrieval of website orders
- Responds to customer support mailbox messages
- Completes thorough and accurate electronic order processing and ensures customer data is maintained
- Promptly files orders daily
- Answers operator calls, as necessary
- Maintains lead entry volume consistent with customer interaction
- Tasks sales team with follow up opportunities
- Maintains work files, including email communication, in an organized and systematic manner
- Consistently meets daily order entry productivity and phone metrics requirements
- Determines best methods to resolve problems to ensure customer satisfaction, while adhering to organizational policies and work procedures
- Understands when export compliance documents are required for shipment clearance and initiates communication with parties involved
- Resolves denied parties list hits with global trade compliance team
- Provides support to regional sales teams which includes backup coverage for sales and service team members, as assigned
- Provides order management support to escalate customer resolution
- Coordinates problem resolution with team members and other departments, as necessary
- Able to adapt effectively in a fast-paced, changing environment.
- Performs other duties as assigned
Qualifications
- High School Diploma or equivalent.
- Minimum of 1-2 years experience in an office setting and customer service related role.
- Excellent written and verbal communication skills with a strong customer service, action-oriented mindset.
- Exceptional teamwork, interpersonal and relationship building skills.
- Proficient in all MS Office applications
- Best candidate has SAP and Customer Service background
About Aerotek:
Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .
Aerotek is acting as an Employment Agency in relation to this vacancy.