Field Based Community Health Worker - Youngstown, OH - Full-time / Part-time

Position
Description:

UnitedHealth
Group is working to create the Healthcare system of
tomorrow and you can help. Already Fortune 17, we are totally focused on
innovation and change.  We work a little
harder. We aim a little higher. We expect more from ourselves and each other.
And at the end of the day, we're doing a lot of good.

Through our family of businesses and a lot of inspired individuals, we're
building a high-performance Healthcare system that works better for more people
in more ways than ever. Now we're looking to reinforce our team with people who
are decisive, brilliant and built for speed. 
Join with us and start doing your life's best work.SM

UnitedHealthcare
Community & State is part of the family of companies that make UnitedHealth
Group one of the leaders across most major segments of the US health care
system.



If you're ready to help make health care work better for more people, you can
make a historic impact on the future of health care at UnitedHealthcare
Community & State.



We contract with states and other government agencies to provide care for over
two million individuals. Working with physicians and other care providers, we
ensure that our members obtain the care they need with a coordinated approach.



This enables us to break down barriers, which makes health care easier for our
customers to manage. That takes a lot of time. It takes a lot of good ideas.
Most of all - it takes an entire team of talent. Individuals with the tenacity
and the dedication to make things work better for millions of people all over
our country.



You can be a part of this team. You can put your skills and talents to work in
an effort that is seriously shaping the way health care services are delivered.

Primary
Responsibilities:

• Engage
  members face to face to educate about their health
• Review
  available member service records and relevant documentation (e.g.,
  utilization history, functional level, stratification information, current
  plan of care)
• Conduct
  comprehensive non-clinical member assessment that includes
  bio-psychosocial, functional, and behavioral health needs
• Utilize
  interviewing techniques and active listening to collect and retain member
  information and incorporating responses as they are presented to complete
  assessment
• Identify
  member service needs related to health concerns
• Identify
  urgent member situations and escalate to next level when necessary
• Work
  with clinical staff to engage the member in participating in the
  assessment process and collaboratively developing the plan of care based
  on the member's individual needs, preferences, and objectives.
• Work
  with members to identify barriers to accessing care and achieving person-centered
  goals, as well as work to close gaps in care.
• Identify
  member support systems available and incorporate into plan of care
• Review
  plan benefits and identify appropriate programs and services based on
  heath needs and benefits
• Work
  with clinical staff to integrate health care and service needs into a plan
  / recommendations for member care and service. Transfer the member to
  clinical staff to manage clinical needs, as identified.
• Work
  collaboratively with the interdisciplinary care team to ensure an integrated
  team approach
• Collaborate
  with member to create solutions to overcome barriers to achieving
  healthcare goals-Identify relevant community resources available based on
  member needs
• Refer
  members to appropriate programs and services
• Facilitate
  member choice of preferred provider
• Advocate
  for individuals and communities within the health and social service
  systems;
• Role
  assists in coordinating health services and does not write care plans
• Help
  members connect with transportation resources and give appointment
  reminders in special circumstances. Transporting members is strictly
  prohibited
• Follow-up
  with members via phone calls, home visits and visits to other settings
  where members can be found