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in Chicago, IL

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Hours Full-time, Part-time
Location Chicago, IL
Chicago, Illinois

About this job

To apply for this role & be considered for a start date on May 11 email your resume to: talent@integritystaffing.com We are offering NIGHT SHIFT Wed-Sun 3:15pm-12am $16.50/hr Integrity Staffing is now hiring for temp-to-hire User Support Specialists at Uber's Customer Support Center in Chicago, IL. This is your chance to get a foot in the door at a growing company that's redefining the way the world moves! You'll take upset users and turn them into our strongest evangelists, and will look for unique and exciting ways to solve problems. You'll be providing exceptional support, ensuring that problems are resolved promptly while developing deep customer relationships via text or email. These are great, temp-to-hire positions. After 90-days, you'll have the opportunity to become a full-time Uber team member! EARN $16.50/Hr. What we're looking for:
• 1-2+ years of applicable experience, preferably in e-commerce, conflict resolution, and/or crisis management
• HS Diploma required, some secondary education or Bachelor's Degree preferred
• Exceptionally strong writing skills as most customer service is done via text and email; some phone customer service required (bilingual Spanish a +)
• Excellent communication and interpersonal skills
• Passion for excellent customer service & satisfaction
• Deep desire to resolve conflicts with first response
• Detail oriented - you do your due diligence when completing an investigation
• User of social media and online tools
• Help Desk, Tech Support, or any type of CSR experience using investigation skills preferred
• Have used Uber and understand the app's functionality We're also looking for a strong cultural fit:
• Solid judgment and a strong moral compass
• Excellent problem solving, critical thinking and customer service skills
• Calm and Empathetic - you are able to adapt to any situation by personalizing responses and educating our community while remaining level headed in tough situations
• Ability to learn and adapt to company technologies
• Ability to multi-task, organize and work with rapidly changing priorities - you will be responsible for up to 20 cases at a time via phone/email and text
• Idea-driven, confident and articulate - ready to make a meaningful contribution to the team from day one
• Devoted to quality metrics - follows processes to ensure quality standards are met. Deep desire to see high CSAT scores (customer satisfaction) and to turn angry users into the fiercest advocates of Uber As an Integrity employee at Uber, you'll enjoy:
• Full lunch and dinner daily, including snacks & drinks (food is very important at Uber!)
• Monthly Uber credits
• Team celebrations Email resume to: talent@integritystaffing.com OPENWAR OPENADMIN OPENUBER AFCB01 xistaffenterx