Senior Analyst Business Operations Web and Graphic Designer - Full-time / Part-time

Support roles are critical to the success of every function at Verizon. Enjoy the challenge of bringing organization and efficiency to a variety of global, cross-functional projects.

Responsibilities

Sr. Analyst Business Operations Web and Graphic Design

TOSS Sr. Analyst: Will perform the lead role and sub-plan owner for the TOSS for Program Mangers launching LRA initiatives. The Sr. Analyst role will be the liaison and coordinate with LRA Participants, vendors, and different business channels within Verizon Wireless to ensure projects are kept on track.

Sub-plan ownership within Projects and/or System design/support:

• Manages various sub-plans for projects owned by LRA Program mangers i.e.(OMA-DM, VoLTE device testing, LRA landing page, device/SIM certification.)

• Facilitate weekly status/check in calls for owned sub-plans

• Administer & develop tools and processes to streamline tasks owned by TOSS

• Manage/distribute testing devices used in owned sub-plans

• Act as Troubleshooting/support POC for pre-production LRA projects

• Participate in Participant face to face FOA kick-off events for LRA Projects. i.e (VoLTE phase II, MPLMNID, LRA Summit event, etc )

Documentation and Training

• Develop user documentation for tools developed for use by the end users.

• Work to maintain all user documentation as changes, enhancements, fixes and upgrades are made to the tools.

• Work on the development of training materials, handouts and communications as part of the launch/enhancement process for tools.

• Lead training calls/sessions, prior to launch, to prepare for training and communication with end users

• Lead internal trainings for TOSS analyst on new projects/responsibilities

• Lead external trainings for Participants both on-site and remote. i.e (phase II SIM/Device/Network certification)

General TOSS Analyst Responsibilities

• Provide real-time troubleshooting support for Participants

• Collaborates with VzW Network, IT, and Vendors to resolve complex customer impacting issues

• Research and troubleshoot problems, support operational request, track and resolves concerns, and as necessary escalate complex issues for resolution.

Qualifications

• Candidate must possess PHP, HTML5, and CSS3 knowledge
• Candidate fluent in content management systems including Drupal, mantisBT, and DokuWiki
• Must possess SQL and Microsoft SQL Server management Studio experience
• Experience with Photoshop a plus
• 1-3 years experience in a professional environment
• Excellent organizational, presentation, oral and written communication skills
• Ability to produce & provide accurate and timely information to all levels within the organization
• Advanced time and project management skills
• Ability to prioritize and manage multiple projects simultaneously, while maintaining presence in the TOSS call queue 

Equal Employment Opportunity

• Verizon is a Federal Contractor
• Verizon requests veteran priority referrals
• Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.