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Customer Service Representative - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Spokane, WA Spokane, Washington |
About this job
Actively participates in new hire training program and meets development milestones. Provides outstanding customer service support through communicating accurate information and thorough documentation of all conversations. Answers incoming inquiries from all customers. Provide accurate, complete and timely information pertaining to member policies and coverage. Conduct research to provide claims status, as well as investigate routine requests and escalate all call issues as required. Follow up with all inquiries. Inquiries handled at this level are simple and routine, with direct guidance provided.
Demonstrate Core Value of Customer Care: We anticipate, listen and respond to our customers' needs
Responsibilities:
1. Actively participate in new hire training program.
2. Develop core skills in preparation for taking customer service calls.
3. Meet minimum CSR performance requirements.
4. Demonstrate ability to work independently upon completion of training.
5. Accountable for phone based customer service in the course of providing first call and/or email resolution, as well as caller education, through clear and accurate exchange of information.
6. Multi-task and keyboard while researching, following-up, resolving and documenting issues of each call through efficient use of communication skills and navigating between multiple systems and tools.
7. Timely follow up on pended items and routes incoming paperwork to correct departments for completion.
8. Route claims to Claims department and Membership and Billing department as appropriate.
9. Understand medical terms and communicate standard medical terms to customers.
10. Work with highly sensitive information while maintaining Personal Protected Information (PPI) requirements.
11. Conduct routine research with understanding and knowledge of medical, pharmacy, and Blue Cross Blue Shield Association guidelines and policies.
12. Other duties as assigned.
About Aerotek:
Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .
Aerotek is acting as an Employment Agency in relation to this vacancy.