Personal Banker - Chinatown - Boston, MA - Full-time / Part-time

Job Description

Personal bankers work in the financial center and are responsible for offering and selling financial products and services to both individual and small business customers/clients. Personal bankers are the financial liaison to customers/clients for building, deepening and retaining long-term relationships while providing world class customer service. Your duties will include, but are not limited to the following:

Routinely working with consumer customers and small business clients to build and deepen relationships by uncovering financial needs and recommending and selling the best products, services and solutions to meet those needs

Quoting rates, terms and programs for loan customer requests

Responding to customer inquiries and concerns and creating customized solutions

Recognizing and referring cross-sell opportunities.

Obtaining referrals from customers

Meeting and exceeding consumer and small business client goals with the utmost of accuracy and highest ethical standards

Opening deposit accounts and selling financial products (examples: checking, saving , credit cards, CDs, IRAs, loans)

Engage in outbound calling to preselected Bank of America customers inviting them into the financial center for an appointment

Identifying opportunities to introduce customers to specialists and business partners

Building solid relationships with teammates, business partners and specialists by fostering teamwork, partnership and collaboration

Ensuring the customer’s needs are met by partnering with specialists and business partners to understand what they offer to customers and the most effective way to generate business referrals (examples: customer’s banking, small business, mortgage and investment needs)

Executing sales and service tactics, activities and processes, as appropriate

Leveraging available resources and technologies to optimize the customer experience and serve our customers with operational excellence and accuracy

Proactively managing risk in every business, product and service transaction leveraging available tools

Availability to work weekends and/or extended hours as required to run the business

Enterprise Role Overview

Personal Bankers (PBs) are responsible for offering and selling financial products and services (i.e. Credit Cards, CDs, Loans) to both consumer and small business customers. Routinely work with customers and small business clients, to build and deepen relationships by uncovering financial needs, and recommending the best products, services and solutions to meet those needs. Ensure the customer's needs are met by partnering with the appropriate specialist and/or teammate to serve the customer's banking, small business, mortgage and investment needs. PB helps to create an excellent customer experience. Proactively manage risk in every business, product, and service transaction leveraging the Risk Framework.Demonstrate Bank of America core values. Understand and live the values that support our culture.Treat all customers equally and fairly.Adhere to policies and procedures.Stay informed of key priorities and business updates.Execute sales and service plays and processes. May be required to work weekends and/or extended hours and regular reliable attendance is critical.

Required Skills :

Minimum of one year successful sales experience in a salary plus incentive environment with individual sales goals where you routinely met or exceeded defined goals and accountabilities

Minimum of one year of customer service experience

Skilled in assessing customer/client needs, providing solid advice/recommendations, and building customer relationships based on mutual trust in order to optimize sales opportunities to new and existing customers/clients

Ability to build solid relationships with teammates, business partners and specialists by fostering teamwork, partnership and collaboration

Applies strong critical thinking and problem-solving skills to meet customer’s needs.

Demonstrates initiative, a commitment to continuous learning, and the ability to adapt to changing demands and requirements

Excellent oral and written communication skills with strong influencing skills

Pass personal banker pre-employment assessment

Desired Skills :

Experience in financial services and prior knowledge of financial services industry, products and solutions

Demonstrated leadership and assertiveness

Bilingual (fluent verbal and written) skills