Hotel Front Desk Agents - Full-time / Part-time

* Adhere to established department and property policies and procedures.
* This is a uniformed position, which requires the team member be in compliance with uniformed appearance standards while on duty
* Maintain and deliver AAA Four Diamond Standards of Service.
* Enter all reservations for guests into system
* Operate a multi-line PBX system in an efficient and timely manner
* Remain updated and knowledgeable of all phone extensions and managers
* Take thorough and professional messages for guests
* Maintain professional telephone etiquette
* Greet, Check-In/out/pre-assign/assign rooms to guests.
* Maintain comps, direct mail coupons and ensure billing profiles are accurately maintained with each guest profile.
* Organize and deliver incoming mail and messages.
* Complete shift checklist and submit to designate supervisor.
* Handle, resolve, log and communicate guest complaints.
* Follow and maintain proper credit procedures for all Ameristar guests. Any exceptions to credit procedures must obtain management approval.
* Answer inquiries pertaining to hotel services, shopping, dining and travel directions.
* Be knowledgeable of property events and phone extensions.
* Maintain updated room availability and guest accounts, manually or by computer. Perform room availability "call around's" to competitors.
* Compute bills, collect payments, post charges, adjustments and make changes accurately for the guests.
* Responsible for the confidentiality and security of guest information within the system.
* Upsell Ameristar Casino Hotel by promoting the amenities, facilities, services, programs and events.
* Keep working area behind the front desk and PBX clean and clear of debris and clutter.
* Respond to reasonable guest requests or place guest in contact with appropriate person for assistance
* Other duties as assigned by management

Required Knowledge and Skills:
* Data entry (computer) skills
* Strong customer service skills
* Excellent communication skills
* Proficient in Box Office Ticketing system
* Proficient in LMS system
* Proficient in Concierge Program
* Effective in communication to all departments including efficiency in radio communication
* Familiar with safe handling of cleaning product, equipment and supplies
* Able to work flexible hours including evenings, weekends, holidays

Required Natural Behaviors:
* Effective communication with supervisor
* Ability to sustain a high level of confidentiality and professionalism.
* Highly organized and detail oriented.
* Uses time efficiently and effectively to manage priorities.
* Deals with simple and complex concepts effectively.
* Ability to identify circumstances or incidents that require the notification and/or approval of others.
* Professional, personable manner, able to perform various duties at once
* Ability to effectively work independently and as part of a team
* Ability to follow all policies and procedures including but not limited to attendance, appearance, safety and security policies
* Ability to obtain support for ideas and actions from peers or superiors in order to accomplish a task
* Ability to work at a fast pace with a sense of urgency
* Outgoing personality and demonstrate friendliness and enthusiasm

Required Education and Work Experience:
* High School diploma
* Preferred 6 months experience in hotel, front desk and/or guest service