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Inbound Call Center Technical Support Reps Needed! 11$ per Hour job in LAKE MARY
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Heathrow, Florida |
About this job
DO YOU HAVE PRIOR TECHNICAL SUPPORT
EXPERIENCE IN A CALL CENTER ENVIRONMENT?
THEN COME GROW WITH US AT SEARS
HOME IMPROVEMENT CALL CENTER!
We are looking for Inbound Call
Center Technical Support Representatives. In this role you will use customer
relation skills, technical product knowledge, database information and related
resources to assist customers calling for assistance with their HVAC products.
Prior HVAC knowledge is helpful but not required.
WE OFFER GREAT PAY,FLEXIBLE HOURS &
BENEFITS
Job Duties/Responsibilities/Skills:
• Strong verbal and interpersonal
customer service skills.
• Experience using computers and
the internet as well as ability to multi-task through various systems.
• Ability to learn and convey
troubleshooting solutions for a wide variety of consumer household products.
• Ability to communicate well with
non-technical personnel Why Join Sears?
• Opportunity: Get your foot in the
door with one of the largest, stable Fortune 500 companies in the world. Sears
cares passionately about your professional growth and offers several
development al programs & opportunities.
• Culture: On a day to day basis,
your time will be spent in a motivating, fast-paced team environment where you
will have the opportunity to learn from experienced leaders, receive frequent
formal and informal coaching and feedback, have access to self-directed
development opportunities, and be a part of a dynamic and fun working
environment.
• Rewards and Benefits: We offer a
competitive compensation package and a robust benefits program. Our associates
also enjoy employee discounts, a casual dress code and a fun environment.
What hours will I be working?
• For our next upcoming class which
starts on APRIL 26 , 2015. We have a variety of full time day and evening
schedules available.
• New Hire Orientation: Prior to
training you must attend a mandatory 3 hour orientation. During orientation you
will learn more about the company and our policies.
• New Hire Training: You will be
required to attend a 6 week paid, self-directed and facilitated training that
includes
computer based modules, instructor
led classroom learning and live calls.
What are the qualifications?
• High School Diploma or Equivalent
• Prior Experience Trouble Shooting
or Technical Support Experience Preferred
• Mechanical aptitude or
demonstrated knowledge in the repair of consumer appliance products preferred,
but not required.
• Basic Computer Skills
Sears Home Improvement is an Equal
Opportunity and Affirmative Action Employer - Minorities/Veterans/Females/Disabled
EOE MINORITIES / FEMALES / PROTECTED VETERANS / DISABLED
EXPERIENCE IN A CALL CENTER ENVIRONMENT?
THEN COME GROW WITH US AT SEARS
HOME IMPROVEMENT CALL CENTER!
We are looking for Inbound Call
Center Technical Support Representatives. In this role you will use customer
relation skills, technical product knowledge, database information and related
resources to assist customers calling for assistance with their HVAC products.
Prior HVAC knowledge is helpful but not required.
WE OFFER GREAT PAY,FLEXIBLE HOURS &
BENEFITS
Job Duties/Responsibilities/Skills:
• Strong verbal and interpersonal
customer service skills.
• Experience using computers and
the internet as well as ability to multi-task through various systems.
• Ability to learn and convey
troubleshooting solutions for a wide variety of consumer household products.
• Ability to communicate well with
non-technical personnel Why Join Sears?
• Opportunity: Get your foot in the
door with one of the largest, stable Fortune 500 companies in the world. Sears
cares passionately about your professional growth and offers several
development al programs & opportunities.
• Culture: On a day to day basis,
your time will be spent in a motivating, fast-paced team environment where you
will have the opportunity to learn from experienced leaders, receive frequent
formal and informal coaching and feedback, have access to self-directed
development opportunities, and be a part of a dynamic and fun working
environment.
• Rewards and Benefits: We offer a
competitive compensation package and a robust benefits program. Our associates
also enjoy employee discounts, a casual dress code and a fun environment.
What hours will I be working?
• For our next upcoming class which
starts on APRIL 26 , 2015. We have a variety of full time day and evening
schedules available.
• New Hire Orientation: Prior to
training you must attend a mandatory 3 hour orientation. During orientation you
will learn more about the company and our policies.
• New Hire Training: You will be
required to attend a 6 week paid, self-directed and facilitated training that
includes
computer based modules, instructor
led classroom learning and live calls.
What are the qualifications?
• High School Diploma or Equivalent
• Prior Experience Trouble Shooting
or Technical Support Experience Preferred
• Mechanical aptitude or
demonstrated knowledge in the repair of consumer appliance products preferred,
but not required.
• Basic Computer Skills
Sears Home Improvement is an Equal
Opportunity and Affirmative Action Employer - Minorities/Veterans/Females/Disabled
EOE MINORITIES / FEMALES / PROTECTED VETERANS / DISABLED
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