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in Columbia, MD

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Hours Full-time, Part-time
Location Columbia, Maryland

About this job

At REI we value our customers; we work hard to earn our reputation for quality and integrity every day. Our commitment remains the same as when we started out in 1938: to inspire, educate and outfit for a lifetime of outdoor adventure. Our Retail Teams seek committed, service-oriented individuals who are passionate about educating and outfitting customers with the products we sell. Typical positions in our Retail Stores include sales and cashier specialists, retail management, merchandise stockers and ski/bike technicians. We offer flexible schedules and opportunities for professional growth and development.

Join our Retail Team where you will find supportive leadership, a committed staff and an engaging work culture.

THE JOB:

The role of the MARKET SALES AND PRODUCT EXPERT (Market SPE) contributes to the success of REI by maximizing sales through the support of quality product and service training for staff across an REI market. In addition to spending approximately 50% o the time performing specialist duties, this role will spend 50% o the time working closely with the store management teams to support Sales and Service Training (SST), coordinating vendor product training clinics, facilitating the Category Essentials product training program, and acting as the in store REI Gear & Apparel advocate. This position impacts the market stores sales and productivity by helping to ensure quality sales and service behaviors of the store staff. This position helps to ensure that new staff receives a base level of product and service knowledge. Specific responsibilities include:

" Supports local market stores with store visits, training, and coordination with Management

" Role models and emulates SST practices within the sales specialist role approximately 50% o the time

" Works closely with market management teams to support SPT program approximately 50% o the time

" Ensures timely delivery of Category Essentials training for all new market staff

" Supports Sales and Service Training program in the market. Co-Facilitates SST and Membership training for the store staff

" Promotes new seasonal and strategic sales programs developed by REI Headquarters

" Coordinates vendor clinics and ensures timeliness of vendor clinics, follow up and feedback process are completed

" Helps Management team identify potential staff trainers for product categories

" Facilitates train the trainer for product category trainers in the market

" Coordinates market-level vendor and product training opportunities

" Brand advocate for REI Gear and Apparel; ensures store communication regarding REI product releases, and delivers seasonal product training

" Provides feedback and coaching for store staff on product knowledge, and sales and service skills

Qualifications:

THE REQUIREMENTS:

" 6 months to 1 year product related experience in a sales environment, preferably at REI

" Exceptional customer service and sales skills

" Effective facilitation and presentation skills for small (2-10) and large (20 ) groups

" Strong verbal and written communication skills; clear and concise, able to adapt style for a variety of audiences in a positive and professional manner

" Proven ability to build and maintain positive relationships with diverse customers and staff and across all levels of an organization

" Proven ability to function well in a team environment and actively participates and collaborates with others on one's own team and across an organization for the achievement of business goals

" Proven ability to lead, motivate, and develop others; has the capacity to coach and give feedback both written and verbal

" Demonstrated knowledge of outdoor / recreational products, preferably in a retail environment

" Demonstrated knowledge of retail industry service levels

" PC and web navigation skills; MS Office and Snaplink

" Ability to lift 35-40lbs

THE PERKS:

At REI, we understand that benefits matter we offer a competitive offering which includes:

- Comprehensive health and well-being programs

- A competitive bonus/ incentive program

- REI Retirement Plan

- Generous gear and merchandise discount

- Paid time off

- Professional growth and development opportunities

AND

A work environment where RESPECT, INTEGRITY, and BALANCE are just a few of our fundamental values!

REI is proud to be an Equal Opportunity Employer.