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in East Boston, MA

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Hours Full-time, Part-time
Location east boston, Massachusetts

About this job

General Responsibilities:

Summer Job Program at Hertz Logan Airport

College students: Are you looking to earn some serious money this summer?

Join the Thrifty team at our Boston, Logan Airport location. Work in a fun, fast-paced environment while gaining valuable customer service and business knowledge.

We are currently accepting applications for the following employment opportunities: Instant Return Representative.

The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers. This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.

The key responsibilities and accountabilities are:

Provides world class customer service by managing vehicle returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures Personally welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner Provide the customer with an invoice and a full explanation of their charges Resolve customer issues and concerns professionally using effective customer service techniques. When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location. Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation. Check fuel level and mileage and clearly explain final charges to the customer Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings. Offer assistance as needed. Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines To carry out any other duties requested by the managers/Team Leaders. Keep work area organized and free of clutter

Mandatory Requirements:

**Work schedules will be created within the first few weeks of employment. All applicants must be available to work days, nights, weekends, and holidays.**

**You will be allotted one unpaid vacation day in June and one in July.**

Must be currently enrolled as a full time college student (Required) Effective verbal communication skills with customers, co-workers and management We will be conducting Open Houses from 10AM to 2PM on the below dates, if interested please submit application at