The job below is no longer available.
You might also like
in Franklin, TN
$12.00 to $14.00Verified per hour Miles Auto Spa • 30d agoFast response 4.2 mi Use left and right arrow keys to navigate
$24est. per hour XPO • 6h agoUrgently hiring 14.7 mi Use left and right arrow keys to navigate- $24
est. per hour XPO • 6h agoUrgently hiring 11.2 mi Use left and right arrow keys to navigate - $15
est. per hour Five Below • 22d agoUrgently hiring 6.2 mi Use left and right arrow keys to navigate - $15
est. per hour Five Below • 22d agoUrgently hiring 14.7 mi Use left and right arrow keys to navigate
Dispatcher Rolloff - Franklin, TN
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Franklin, Tennessee |
About this job
Job Description
Equal Opportunity Employer: Minority/Female/Disability/Veteran
Other Possible Location: N/A
Job Schedule: N/A
Job Shift: 1st Shift
Pay: N/A
Travel: None
Relocation: N/A
Job Summary
Communicates back and forth with Waste Management Drivers to assist with problem resolution while on route. Handles incoming service orders, directs drivers, and resolves service issues. Interacts with customers, including customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.). Uses Waste Management proprietary software to enter ticket information and track activity. Shifts vary with the potential for overtime and Saturday hours depending particular site needs. Some initial travel (up to 15%) may be required to assist with centralization efforts.
Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Other minor duties may be assigned and may vary by location.
Works with routing specialists, route managers, and the service department to optimize routes
Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and speed of response
Fields incoming calls from customers, and e-mails from customer service and sales department; managing requests for pick-up or container delivery and ensuring same-day service
Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues
Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues
Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity
Records and documents information from Drivers and distributes to appropriate departments
Communicates with maintenance shop personnel and serves as an emergency point of contact for down wires and other issues
Supervisory Responsibilities
This job has no supervisory duties.
Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
A. Education and Experience
Required: High school diploma or G.E.D and a minimum of 6 months of related work experience
Preferred: Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call-center environment
B. Certificates, Licenses, Registrations or Other Requirements
None required.
C. Other Knowledge, Skills or Abilities Required
Must have adequate typing speed
Must be able to communicate effectively and professionally via e-mail, telephone, and 2 way devices
Must have the desire and ability to learn Waste Management proprietary software applications
Benefits
At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click. "Apply Now."
Job number: 245826
Category: Operations
Location: Franklin, TN
Equal Opportunity Employer: Minority/Female/Disability/Veteran
Other Possible Location: N/A
Job Schedule: N/A
Job Shift: 1st Shift
Pay: N/A
Travel: None
Relocation: N/A
Job Summary
Communicates back and forth with Waste Management Drivers to assist with problem resolution while on route. Handles incoming service orders, directs drivers, and resolves service issues. Interacts with customers, including customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.). Uses Waste Management proprietary software to enter ticket information and track activity. Shifts vary with the potential for overtime and Saturday hours depending particular site needs. Some initial travel (up to 15%) may be required to assist with centralization efforts.
Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Other minor duties may be assigned and may vary by location.
Works with routing specialists, route managers, and the service department to optimize routes
Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and speed of response
Fields incoming calls from customers, and e-mails from customer service and sales department; managing requests for pick-up or container delivery and ensuring same-day service
Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues
Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues
Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity
Records and documents information from Drivers and distributes to appropriate departments
Communicates with maintenance shop personnel and serves as an emergency point of contact for down wires and other issues
Supervisory Responsibilities
This job has no supervisory duties.
Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
A. Education and Experience
Required: High school diploma or G.E.D and a minimum of 6 months of related work experience
Preferred: Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call-center environment
B. Certificates, Licenses, Registrations or Other Requirements
None required.
C. Other Knowledge, Skills or Abilities Required
Must have adequate typing speed
Must be able to communicate effectively and professionally via e-mail, telephone, and 2 way devices
Must have the desire and ability to learn Waste Management proprietary software applications
Benefits
At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click. "Apply Now."
Job number: 245826
Category: Operations
Location: Franklin, TN
Your Privacy Choices