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Customer Care Specialist - English or French Canadian
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Fishers, Indiana |
About this job
Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business.
TMS Health, A Xerox Company, is the largest healthcare dedicated provider of inbound and outbound multi-channel communication services to the US Pharmaceutical industry.
We invite you to attend our Career Fair on the dates listed below to learn more about our exciting opportunity! All applicants must apply online and bring a resume to the Career Fair in order to be considered for a position with TMS Health, A Xerox Company. Bachelor’s degree is required for all positions!
Wednesday, April 8th
10:00 a.m. – 7:00 p.m.
Holiday INN EXPRESS
9791 North by Northwest Blvd
Fishers, IN 47037
317.558.4100
Saturday, April 18th
10:00a – 2:00 p.m.
Onsite – Look for Job Fair Banners
10300 Kincaid Drive
Fishers, IN 46038
Wednesday, April 22nd
5:00 p.m. – 9:00 p.m.
Holiday INN EXPRESS
9797 North Michigan Road
Carmel, IN 46032
317.661.3540
Tuesday, May 5th
3:00 p.m. – 8:00 p.m.
Hampton INN & Suites
11575 Commercial Drive
Fishers, IN 46038
317.913.0300
Job Description
Customer Care Specialists professionally handling all inbound calls from potential or existing consumers using a accu chek diabetic blood glucose medical device. Required to effectively troubleshoot, provide technical support, and educate consumers on the effective use of the diabetic blood glucose meter and related diabetic testing equipment. Ability to demonstrate thorough knowledge of the client’s healthcare products and services upon completion of a very detailed orient requisite training eligibility to proceed through training.
Job Requirements
Bachelor’s degree required.
Recent college graduates with a Bachelor’s degree welcome to apply.
Fluent in English-Language required.
Bi-lingual fluent in both English and French Canadian Language required.
Excellent verbal & written skills required.
Bi-lingual French candidates will service our Canadian consumers.
Previous customer service, customer care, contact center or call center highly preferred.
Extensive training and testing are required to proceed through training.
Must have the proven ability to meet KPIs (Key Performance Indicators) or established metrics required.
Strong verbal, written communication, and listening skills required.
Ability to multi-task while on a call: listen, communicate, troubleshoot, educate consumers on products, document clearly and accurately with attention to details.
Proficient in Word, typing skills, Outlook, Internet and the ability to learn new software and applications required.
Ability to meet established customer service requirements.
Job Responsibilities
Inbound Customer Service Representatives receive inbound calls, provide effective and professional customer service; communicate with empathy and proper phone etiquette.
Demonstrated knowledge of professional customer care principles and practices.
Ability to multi-task while on a call: listen, communicate, troubleshoot, educate consumers on products, document clearly and accurately with attention to detail.
Demonstrate organizational and time management skills.
Identify situations which meet potential Medical Device Reports (pMDRs) criteria and complete the pMDR form.
Customer Care Specialist demonstrate proficiency in typing an accurate summary of each customer interaction, following the proper Standard Operating Procedures (SOP) and Medical Device Reports.
Demonstrate ability to navigate between multiple screens and systems.
Proficient in Microsoft Office, Word, Outlook and Internet.
Ability to learn additional relevant software computer applications and equipment.
Customer Service candidates must demonstrate the willingness to professionally cooperate with others and work in a team environment.
Customer Care Representative must have the proven ability to meet KPIs (Key Performance Indicators) required.
Customer Service Representative must have the proven ability to professionally receive developmental and positive feedback/coaching from team QA coaches and supervisory staff.
Other assigned as required.
Benefits
At TMS Health, a Xerox Company we are a collaborative, team-oriented company that recognize our team member’s professionalism, hard work, dedication, commitment to service excellence, performance with a generous compensation, potential for monthly performance bonuses and an excellent benefits package, employee discount programs, free parking, and onsite employee café.
TMS Health, A Xerox Company, is the largest healthcare dedicated provider of inbound and outbound multi-channel communication services to the US Pharmaceutical industry.
We invite you to attend our Career Fair on the dates listed below to learn more about our exciting opportunity! All applicants must apply online and bring a resume to the Career Fair in order to be considered for a position with TMS Health, A Xerox Company. Bachelor’s degree is required for all positions!
Wednesday, April 8th
10:00 a.m. – 7:00 p.m.
Holiday INN EXPRESS
9791 North by Northwest Blvd
Fishers, IN 47037
317.558.4100
Saturday, April 18th
10:00a – 2:00 p.m.
Onsite – Look for Job Fair Banners
10300 Kincaid Drive
Fishers, IN 46038
Wednesday, April 22nd
5:00 p.m. – 9:00 p.m.
Holiday INN EXPRESS
9797 North Michigan Road
Carmel, IN 46032
317.661.3540
Tuesday, May 5th
3:00 p.m. – 8:00 p.m.
Hampton INN & Suites
11575 Commercial Drive
Fishers, IN 46038
317.913.0300
Job Description
Customer Care Specialists professionally handling all inbound calls from potential or existing consumers using a accu chek diabetic blood glucose medical device. Required to effectively troubleshoot, provide technical support, and educate consumers on the effective use of the diabetic blood glucose meter and related diabetic testing equipment. Ability to demonstrate thorough knowledge of the client’s healthcare products and services upon completion of a very detailed orient requisite training eligibility to proceed through training.
Job Requirements
Bachelor’s degree required.
Recent college graduates with a Bachelor’s degree welcome to apply.
Fluent in English-Language required.
Bi-lingual fluent in both English and French Canadian Language required.
Excellent verbal & written skills required.
Bi-lingual French candidates will service our Canadian consumers.
Previous customer service, customer care, contact center or call center highly preferred.
Extensive training and testing are required to proceed through training.
Must have the proven ability to meet KPIs (Key Performance Indicators) or established metrics required.
Strong verbal, written communication, and listening skills required.
Ability to multi-task while on a call: listen, communicate, troubleshoot, educate consumers on products, document clearly and accurately with attention to details.
Proficient in Word, typing skills, Outlook, Internet and the ability to learn new software and applications required.
Ability to meet established customer service requirements.
Job Responsibilities
Inbound Customer Service Representatives receive inbound calls, provide effective and professional customer service; communicate with empathy and proper phone etiquette.
Demonstrated knowledge of professional customer care principles and practices.
Ability to multi-task while on a call: listen, communicate, troubleshoot, educate consumers on products, document clearly and accurately with attention to detail.
Demonstrate organizational and time management skills.
Identify situations which meet potential Medical Device Reports (pMDRs) criteria and complete the pMDR form.
Customer Care Specialist demonstrate proficiency in typing an accurate summary of each customer interaction, following the proper Standard Operating Procedures (SOP) and Medical Device Reports.
Demonstrate ability to navigate between multiple screens and systems.
Proficient in Microsoft Office, Word, Outlook and Internet.
Ability to learn additional relevant software computer applications and equipment.
Customer Service candidates must demonstrate the willingness to professionally cooperate with others and work in a team environment.
Customer Care Representative must have the proven ability to meet KPIs (Key Performance Indicators) required.
Customer Service Representative must have the proven ability to professionally receive developmental and positive feedback/coaching from team QA coaches and supervisory staff.
Other assigned as required.
Benefits
At TMS Health, a Xerox Company we are a collaborative, team-oriented company that recognize our team member’s professionalism, hard work, dedication, commitment to service excellence, performance with a generous compensation, potential for monthly performance bonuses and an excellent benefits package, employee discount programs, free parking, and onsite employee café.
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