Host / Hostess

Winston-Salem Marriott

Job overview

Greet and seat all guests and ensure a quality dining experience.

What you will be doing

• Ensure all tables are properly set before seating guests.
• Maintain seating chart for rotation of stations.
• Greet and seat guests properly and issue menus.
• Answer phone properly and follow all reservation procedures.
• Follow accurate cash handling and room charge procedures.
• Organize and maintain a clean service podium.
• Maintain an inventory of needed supplies.
• Ensure all menus are clean before shift.
• Be familiar with hotel facilities and their location and hours.

Requirements

• Ability to read and write English.
• One year cash handling work experience.
• Communication and hospitality skills (English required).
• Ability to answer phones.
• Knowledge of restaurant operations, guest relations.
• The ability to remember, recite and promote the variety of menu items.
• The ability to effectively solve customer complaints and concerns in a friendly and positive manner.

This position requires a Pre-Hire Assessment as part of the application process. For best results we recommend you complete the assessment in one seating without any interruptions or distractions and therefore advise that you begin the application process when you can dedicate 20-30 minutes of uninterrupted time to apply for this opening.

Interstate Hotels & Resorts is an EEO/AA/Minorities/Females/Disabled/Veterans employer