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Analytics and Reporting Specialist - US Telecommute - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Minneapolis, MN Minneapolis, Minnesota |
About this job
Position Description:
UHG is changing the way healthcare works for the better. This means consulting with our members, partnering with our physicians, and delivering drugs in the most efficient and effective way. Join us and start doing your life's best work.
We are looking for an enthusiastic individual who is passionate about data management and data analytics to support the PRISM (Provide Relationship Insight and Service Model) Team as the PRISM Analytics Specialist. The PRISM Analytics Specialist will lead the data analytics related to provide issue prevention and detection through the use of correlations, trends, predictive modeling, or other analytical tools/techniques as appropriate.
The PRISM Analytics Specialist will report to the PRISM Analytics Manager, and collaborate with the PRISM Operations Quality Review and Reporting Specialist and other UHG teams (e.g. Enterprise Intelligence, Reporting, Decision Support), as applicable. This role will conduct data analytics on a variety of data sources to identify trends and recommend strategies for continual improvements of the prevention, detection and resolution processes for escalated/critical provider issues. This role will support the PRISM Analytics Manager in deploying the provider issue prevention, detection and resolution processes to other lines of business as appropriate, with a focus on the detection processes.
Primary Responsibilities:
- Conduct data analysis to identify strategies to reduce the total number of provider issues that get escalated or are deemed critical
- Develop insights from data analytics that could be incorporated into strategic recommendations for improving provider service experience and enhancing the prevention, detection and resolution quality, timeliness, accuracy and effectiveness of provider issues
- Perform data analytics and develop reports focused on detecting, preventing and resolving escalated/critical provider issues
- Diagnose process improvement opportunities and develop solutions for enhanced detection of escalated/critical provider issues through data analytics/management
- Improve process flows by analyzed provider issue data and studying PRISM process flow charts; recommend modifications in PRISM process work flows and procedures
- Prepare analytics-focused reports for use by the PRISM Analytics Manager and other UHG teams, as appropriate
- Collaborate with the PRISM Analytics Manager and the PRISM Operations Quality Review and Reporting Specialist to identify critical data sets/points, and analyze data against the appropriate metrics and parameters
- Anticipate provider issues through data analysis and proactively develop solutions/strategies to resolve them
- Collect and analyze provider issue data for process improvements and decision making by the PRISM Team and UHG teams, as appropriate
- Implement analytical plans and follow specified procedures for data collection and analysis, as set forth by the PRISM Analytics Manager
Requirements
Required Qualifications:
- High School Diploma/GED
- 2+ years of Healthcare industry experience
- 2+ years of experience in data reporting, data management, analytics, or combination of thereof
- Previous experience and proficiency with writing and executing SQL queries with the ability to create table joints, design and populate reports within and between relational databases (i.e., SyBase, MS SQL Server, and Access)
- Knowledge and understanding of data structures and relationships
Preferred Qualifications:
- Bachelor's degree in Computer Science and/or Business Management/Administration
- Previous experience in converting root cause data into preventative action
- Knowledge/experience in Minitab or other
statistical analysis tool/system - Previous experience with Tableau reporting Suites
Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 14 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.SM
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.