Customer Service Line Leader- Mansfield, OH - Full-time

Meijer is a leading Supercenter located in five states throughout the Midwest, with over 200 stores and more than 60,000 employees. Our Midwest geography includes corporate offices in Grand Rapids, Michigan, and stores, distribution centers, and manufacturing facilities throughout Michigan, Indiana, Illinois, Ohio, Kentucky, and Wisconsin. As a multi-billion dollar retailer, Meijer is ranked as the 19th largest privately held company in the country. We have become a respected leader in the competitive retail market by sticking to our core values of customers, competition, family, freshness, and safety & health.
Currently, Meijer is looking for a Customer Service Line Team Leader. The individual selected for this position will be responsible for the overall store P&L and specifically for the Gas Station P&L. Providing direction related to operations, processes and conditions of the entire Customer Service Line. This position is also responsible for the success of the Customer Service Area including Service Area, Service Desk, Systems and Gas Station. Serving as the mentor and coach for all Team Leaders in their area of responsibility. This position may be designated to be responsible for all store operations in the absence of the Store Director.

Key responsibilities include:

• Providing courteous, friendly, and efficient service to both customers and team members
• Achieving financial performance goals in the Customer Service department
• Reviewing sales goals, supply costs, stockloss/shrink results and goals
• Conducting interviews to ensure proper staffing levels in the Customer Service department
• Ensuring the Customer Service team is properly hired, staffed and thoroughly trained in all aspects of their jobs and have completed all required training
• Providing feedback to team members in a manner that promotes strong team performance and minimizes turnover
• Managing the cashiers’ performance reporting process with coaching and disciplining of team members
• Promoting succession planning by providing career paths and identifying development needs for team members
• Writing and managing Customer Service schedules
• Modeling exceptional, fast and friendly customer service
• Communicating the Meijer Friendly Initiative in all team meetings and conversations
• Maintaining a productive, clean, organized, and well stocked front end operation
• Ensuring layout compliance, BOH accuracy, and product rotation for the register stands
• Exhibiting, training, and enforcing proper scanning and bagging procedures
• Minimizing inventory shrink by following proper register procedures, properly recording sales, and following electronic surveillance procedures
• Ensuring compliance with all federal and state regulations regarding governmental programs
• Maintaining company standards regarding the parking lot and exterior of the location, including trash receptacles, sidewalk areas, and entryways
• Maintaining the company standards regarding the interior of the store/unit including trash receptacles and restrooms
• Ordering equipment and supplies for the store/unit
• Handling the activities of the Systems team, including oversight for:
  • Upgrades and updates
  • Daily Price Override report
  • Preventive maintenance in the store
  • Managing pricing accuracy in the store through super audits
  • Ensuring CANS and MITS tasks are executed in a timely manner
• Promoting a safe work environment throughout area of responsibility
• Reliable and consistent attendance required
• Working until at least 11pm on nights scheduled to close
• Other daily tasks as required

Qualifications

• Bachelor’s degree or related experience
• Minimum 6-10 years of related experience in the field
• Rotational assignments in other areas of the store are helpful
• Demonstrated ability to communicate to team members in the organization in a way that provides clear and precise direction
• Demonstrated ability to resolve conflict by addressing root cause issues
• Demonstrated ability to manage multiple tasks
• Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions
• Demonstrated ability to teach suggestive selling
• Demonstrated ability to lead an organization that practices working safely at all times
• Demonstrated ability to mentor team members in all areas of the organization including SDITs, team members in hourly positions and team leaders
• ServSafe Certification
• Duty trained

Job Retail
Primary Location OH-Mansfield

Schedule Full-time