Night Auditor - Full-time / Part-time

We are one of the most successful hotel chains in the world. At our hotels, you'll get the support and training you need to be your best. Culturally, we're a very, very friendly place to work. Casual but professional. You'll enjoy a positive work-life balance. You'll work side-by-side with smart, motivated, fun people who know they make a difference.

The bottom line: We believe in the awesome power of individuals working together toward a shared vision. And we believe we can have fun doing it!

Night Auditor

JOB SUMMARY:

Verifies the correctness of guest accounts by balancing each department's income. Posts room and tax and local phone charges to guest folios.

DUTIES AND RESPONSIBILITIES:

• Receiving and recording guest payments; Completing posting of all charges
• Reconciling all departments to X reading of register by re-taping all department vouchers from start of day's business. All tapes should be labeled and dated
• Preparing revenue report remembering to include all day rates.
• Posting room, tax, and local calls for the day. Total room revenue should balance to room revenue report.
• Completing D card (with "Z" readings) showing any adjustments for errors with full explanation and recording last consecutive number and reset number.
• High balance credit report must be completed indicating all balances in guest ledger of cash customers with debit balances. This report is to be given to the Manager daily for his/her review. Copies are to be retained on the property level and originals sent to home office.
• Completing by 7 a.m. each day the Housekeeper's Report, listing the status of check-outs, stay, over, vacant, and out-of-order rooms for the night just ended.
• Reconciling Banquet Department using banquet bills
• Preparing "cash only" list for restaurant and lounges
• Assigning rooms in a courteous and efficient manner to all incoming guests
• Maintaining the daily walk-in reservation count sheet
• Paying special attention to the phone and follows the basic rules of courtesy; Recording and making all wake-up calls properly
• Providing information to guests in a courteous manner
• Must have complete knowledge of policies and procedures to be followed in emergency situations
• Completing the night audit by change of shift at 7 a.m.
• Giving information to other department heads, especially any information relating to the morning's breakfast business and meeting set-ups.
• Handling all internal control items as hotel policies and procedures dictate
• Seeing that all reports and vouchers required are on the General Manager's desk for review and approval

Are you up for it? Are you ready for an exciting, challenging career opportunity? One that tests and rewards your creative thinking and innovation? Check us out. Make a difference today!

Additional Info

Minimum Age

21+ years old

Additional

PM Front Desk/Night Auditor Rotating Shift 35 hours per week

Night Auditor Job Summary:

Here's your opportunity to be a part of a team environment surrounded by hospitality professionals at the top ranked Quality Inn Auburn Hills. We are a leader in the hospitality industry and currently looking for a Night Auditor/PM Front Desk Agent. This position is responsible for conducting all nightly audit-related duties while providing guest service at the hotel's front desk. Audit responsibilities include nightly balancing duties, daily paperwork and shift reports. While completing these duties, the Night Auditor will attend to guest needs such as guest check-in/check-outs, reservations, phone system and attending to guest questions and needs. This position also assists in set up of the breakfast area each morning.

Other key duties include:

• Process guest registrations, including collecting payment.
• Respond to guest needs, special requests and complaints and alert the appropriate manager as needed.
• Promote, answer questions about and enroll guests in Choice Privileges rewards program.
• Perform nightly balancing of long distance telephone services.
• Perform nightly credit card batches
• Prepare express checkout folios.
• Maintain room status inventory.
• Perform key inventory.
• Communicate all pertinent shift information to General Manager and other desk staff.
• Maintain and clean the lobby and bathroom as needed.
• Must be flexible in hours and days worked.
• Must be able to stand for long periods of time.
• Must be able to lift 25 - 50 lbs and carry up to 10 lbs.
• Must have sound judgment and discretionary skills and be able to work with little or no supervision.
• Must be proficient in the use of common Windows-based computer programs, including Microsoft Word and Excel.
• Must be able to operate basic office machines, i.e., copier, fax, printer, etc.
• Must display very good organization and time management skills.
• Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities.
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