Client Account Executive

Job Description

OVERVIEW STATEMENT
Bright House Networks is an award-winning company made up of friendly employees who go above and beyond to provide exceptional customer service. Our strength is in our employees. Customer loyalty is our top priority, and our employees are committed to building unique relationships in a fast-paced team environment. Bright House Networks encourages a positive, supportive and open culture which rewards employee accountability and grants empowerment for all members of our team.  Our commitment to diversity guarantees we employ the best.

 

Are you a top sales professional with proven results driving revenue growth, enhancing customer satisfaction and customer loyalty?  Through proactive engagement with customers, you possess the ability and focus to identify additional sales opportunities within an assigned base of customers.  You are passionate about promoting new products and services to existing customers and driven to surpass performance standards. You come to work every day with a smile on your face and motivated to win!  You are about being part of a team and have what it takes to surpass customer revenue expectations in a fast paced environment.  If all of this applies to you, this may be the opportunity you have been waiting for.

 

Bright House Networks Business Solutions team is one of the fastest growing parts of our business.  It is an area of great importance, and investment, for the company.  To support the need and success of the Client Account team, we are growing our  account development team focused on up selling and cross selling BHN Business Customers.  We are looking for results oriented, driven and focused sales professionals  to join our team!

As a new Client Account Executive you will focus on activities to maximize sales opportunities and subscriber/revenue growth within the BHN business customer base.  You will drive increased existing customers investments  through proactive calls into the business customer base upselling/cross selling BHN services.

 

RESPONSIBILITIES:

• Proactively contact customers in accordance with determined strategy to drive BHN penetration in lines of service while increasing customer investment.
  
• Maintain a level of activity needed to drive expected results
  
• Achieve and report daily sales activities in accordance with departmental requirements.
  
• Consistently achieve RGU (Revenue Generating Units) and Monthly Recurring Revenue (MRR) quotas as assigned.
  
• Handle all customer interactions with professionalism to provide a great customer experience
  
• Perform other duties and accept responsibility as assigned.

 

ORGANIZATIONAL RELATIONSHIP:  Position reports directly to the Manager /Supervisor of Client Accounts team..

Required Skills

Required Skills:

• Background in telecom, internet services, or cable with a curiosity to learn more advanced technology
  
• Ability to manage multiple contacts and accounts
  
• Strong written, verbal and interpersonal communication skills 
  
• Excellent negotiation and closing skills
  
• Ability to develop and execute accountplanning strategy
  
• Team oriented, self-motivated, and results oriented, strong initiative and a quick ability to learn
  
• Ability to handle various tasks simultaneously; organize, prioritize, and work effectively under time constraints with minimal supervision while meeting assigned quotas
  
• Good working knowledge of Microsoft Office and Excel.
  
• High level of energy, enthusiasm, creativity and commitment 
  
• Positive attitude, attention to detail with a keen sales focus
  
• Ability to accept constructive feedback in a professional manner
  
• Professional appearance and behavior required
  
• Consistently develop and maintain supportive work relationships

Bilingual a plus

Required Experience

Required Experience:

• BA/BS degree or equivalent experience
  
• A minimum of 2+ years of demonstrated Sales, Retention, and/or Outbound Calling experience in a B2B sales environment
  
• Proven success meeting and exceeding assigned sales quota
  
• Effective public speaking and ability to represent Bright House Networks Business Solutions both internally and externally

It is the policy of Bright House Networks to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other personal characteristic protected by applicable local, state or federal law. If you would like more information about your EEO rights as an applicant under the law, please .