Lakeshore Grill Restaurant - Host/Hostess, Full Time/Part Time: Troy, MI, Macy's Somerset Collection - Part-time

Overview: The Host's primary responsibility is to provide excellent service by monitoring customer traffic flow, acknowledging and seating customers upon arrival, providing product information and thanking customers upon departure. Perform other duties as assigned.
Essential Functions:
Follows Food Division Standards and Best Practices
Demonstrate MAGIC selling skills
Ensure dining room is prepared for customer service
Effectively deal with multiple customers and seat customers at clean tables
avoiding over-seating
Communicate customer requests/concerns and service flow issues to
associates and manager on duty
Be knowledgeable of servers' duties and responsibilities, table numbers,
and station assignments
Follow food safety standards and maintain work area and equipment in
accordance with Health Department standards
Work with bus team to clear and maintain tables according to company
standards
Answer phone and record reservations according to company standards
Perform cashier duties when needed
Open and close area following appropriate checklist, verifying completion
with Manager on Duty prior to leaving the area
Maintain stock levels and standards in product presentation
Follow station specific duties and responsibilities
Maintain personal hygiene and professional dress code to comply with Food
Division and Health Department standards

Regular, dependable attendance & punctuality

Qualifications:
Education/Experience: No specific educational accomplishment is
necessary. Previous restaurant/hospitality
experience is preferred but not required. Health
department license or certification and/or
alcohol certification as required by state or local
requirement.
Communication Skills: Ability to read, write, and interpret instructional
documents such as safety rules, reports, and
procedure manuals. Excellent written and
verbal communication skills. Ability to
communicate in Spanish is preferred but not
required.
Mathematical Skills: Basic math functions such as addition,
subtraction, multiplication, and division. Able to
use a calculator. Must be able to make change
using American monetary units.
Reasoning Ability: Must be able to work independently with
minimal supervision. Must be able to follow
instructions.
Physical Demands: This position involves regular walking, standing,
hearing and talking. May occasionally involve
stooping, kneeling, or crouching. Must be able
to move and/or lift at least 30 lbs. Involves
close vision, color vision, depth perception,
and focus adjustment.
Other skills: Must possess excellent customer service
skills. Must be able to work effectively in a fast-
paced environment.
Work Hours: Ability to work a flexible schedule based on
department and store/company needs.

Working Conditions: Reasonable accommodations have been made to enable individuals with disabilities to perform essential job functions. Work generally occurs in an office environment with moderate temperature and noise level.

Disclaimer
This job description is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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