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Admin Assistant/ Call Center
•30 days ago
| Hours | Part-time, Full-time |
|---|---|
| Location | 34 vulture mine dr Baltimore, Maryland |
About this job
Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries.
Primary responsibilities
Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Advise on company information.
Take payment information and other pertinent information such as addresses and phone numbers.
Suggest solutions when a product malfunctions.
Handle product recalls.
Inform customer of deals and promotions.
Utilize computer technology to handle high call volumes.
Work with customer service manager to ensure proper customer service is being delivered.
Close out or open call records.
Compile reports on overall customer satisfaction.
Primary responsibilities
Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Advise on company information.
Take payment information and other pertinent information such as addresses and phone numbers.
Suggest solutions when a product malfunctions.
Handle product recalls.
Inform customer of deals and promotions.
Utilize computer technology to handle high call volumes.
Work with customer service manager to ensure proper customer service is being delivered.
Close out or open call records.
Compile reports on overall customer satisfaction.
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