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Service Appointment Coord. Ford Westlake
| Hours | Full-time, Part-time |
|---|---|
| Location | Westlake, OH Westlake, Ohio |
About this job
Job Location: 23775 Center Ridge Road, Westlake, OH, 44145
Position Type: Part Time
We’re AutoNation – America’s largest automotive retailer from coast to coast, with over 220 stores representing 34 different vehicle brands. Our vision is to be America’s best place to buy and service cars and trucks. We do this by attracting great people to join our team who will delight our Customers and drive Customer loyalty.
We offer great career opportunities from coast to coast, along with excellent pay programs, benefits, training and a culture where we strive to help our Associates be highly successful.
If you have the drive, we have the vehicle.
Position Overview
The service appointment coordinator receives all incoming service calls, establishes relationships with the customers and schedules appointments for the Service Department.
Who would I interact with?
This position interacts daily with Service Advisors, Service Managers, other Managers, support staff and customers, just to name a few.
What are the day-to-day responsibilities?
- Ask the customer qualifying questions to uncover needs and directs calls appropriately
- Ensures that service consultants receive messages promptly
- Make service appointments if service consultants are unavailable, route appointment information to the appropriate service consultant
- Provide reporting to dealership management
- Collect retail charges from the customer in cash, check or authorized charge account
- Provide customers with the proper change and/or receipt
- Properly process and document charge purchases according to the policies established by the Controller
- Close all internal repair orders promptly and route to Billing Clerk for processing
- File accounting copies of repair orders and parts tickets, file hard copies of repair orders in customer service files
What are the requirements for this job?
- High School Diploma or Equivalent
- One year certificate from college or technical school, or three to six months related experience and/or training, or or equivalent combination of education and experience
- Ability to read, write, add, subtract, divide and comprehend written instructions and information
- 6-12 months previous work experience (preferred)
- Demonstrated customer service skills
- Demonstrated communication and interpersonal skills
- Previous industry experience (preferred)
What are the opportunities for career growth?
Our Associates have many choices for career growth and development after success in a Service Appointment Coordinator role. Opportunities may include:
- Service Advisor
- Sales Associate
- Service Manager
AutoNation is an equal opportunity employer and a drug-free workplace.