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Customer Care Specialist - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Russellville, Arkansas |
About this job
CenturyLink is the third largest telecommunications company in the United States. The company provides broadband, voice and wireless services to consumers and businesses across the country and advanced entertainment services under the CenturyLink™ Prism™ TV and DIRECTV brands.
In addition, the company provides data, voice and managed services to business, government and wholesale customers in local, national and select international markets through its high-quality advanced fiber optic network and multiple data centers. CenturyLink also is recognized as a leader in the network services market by key technology industry analyst firms, and is a global leader in cloud infrastructure and hosted IT solutions for enterprises through CenturyLink Technology Solutions.
CenturyLink's customers range from Fortune 500 companies in some of the country's largest cities to families living in rural America. Headquartered in Monroe, La., CenturyLink is an S&P 500 company and is included among the Fortune 500 list of America's largest corporations.
For more information, visit www.centurylink.com .
Please take a moment to view The Human Face of Technology video.
As a Customer Care Specialist , you will be working in a CenturyLink Solutions Center, (Retail store or Mall Kiosk) selling products and services to meet the needs of new and established CenturyLink customers.
Classification : Regular Full-Time employees are scheduled to work at least forty (40) hours per calendar week for an indefinite period of time.
Salary : Total Compensation (base + commission); excellent benefits package including Medical, Dental & Vision, paid time off and 401k Plan with company match.
Job Functions :
Ability to interview customers face-to-face, via the phone and at outside events/shows. Ability to work in set location, as well as in other metro area stores upon request. Handling customer inquiries as it relates to CenturyLink's product offerings, pricing, billing, etc. Meeting established sales objectives by selling CenturyLink's products and services. Assisting Retail Store Manager in maximizing sales and profitability through focusing on key business initiatives, store presentation, marketing execution, inventory management, customer service, loss prevention, risk management, and daily operational cost control. Completing operational duties, including paperwork and sales reports as they relate to store opening and closing. Handling customer escalations. Adhering to CenturyLink's policies and procedures as they relate to Retail Store employees. Ability to work a flexible schedule, including evenings, weekends, and holidays. Ability to stand in an enclosed area 100% of your shift while assisting customers.
Job Requirements Basic Qualifications :
One year of retail sales or customer service experience. Strong communication skills. Ability to work in a team environment. Basic knowledge of Microsoft Office Suites (Word, Excel, PowerPoint, Outlook). Must be able to attend a one week new hire training in Denver, CO.
Preferred Qualifications:
Telecommunications knowledge. Proven success in a commission sales environment.
To be considered for this position, all candidates are required to complete an online assessment (administered immediately post application and may take up to appox. 60 min). The assessment MUST be taken within 5 days of application.
Be an integral part of the action and grow with us as we lead the communications industry into the future. Take command of your career: submit your interest today!
Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast. Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers. CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world. CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
In addition, the company provides data, voice and managed services to business, government and wholesale customers in local, national and select international markets through its high-quality advanced fiber optic network and multiple data centers. CenturyLink also is recognized as a leader in the network services market by key technology industry analyst firms, and is a global leader in cloud infrastructure and hosted IT solutions for enterprises through CenturyLink Technology Solutions.
CenturyLink's customers range from Fortune 500 companies in some of the country's largest cities to families living in rural America. Headquartered in Monroe, La., CenturyLink is an S&P 500 company and is included among the Fortune 500 list of America's largest corporations.
For more information, visit www.centurylink.com .
Please take a moment to view The Human Face of Technology video.
As a Customer Care Specialist , you will be working in a CenturyLink Solutions Center, (Retail store or Mall Kiosk) selling products and services to meet the needs of new and established CenturyLink customers.
Classification : Regular Full-Time employees are scheduled to work at least forty (40) hours per calendar week for an indefinite period of time.
Salary : Total Compensation (base + commission); excellent benefits package including Medical, Dental & Vision, paid time off and 401k Plan with company match.
Job Functions :
Ability to interview customers face-to-face, via the phone and at outside events/shows. Ability to work in set location, as well as in other metro area stores upon request. Handling customer inquiries as it relates to CenturyLink's product offerings, pricing, billing, etc. Meeting established sales objectives by selling CenturyLink's products and services. Assisting Retail Store Manager in maximizing sales and profitability through focusing on key business initiatives, store presentation, marketing execution, inventory management, customer service, loss prevention, risk management, and daily operational cost control. Completing operational duties, including paperwork and sales reports as they relate to store opening and closing. Handling customer escalations. Adhering to CenturyLink's policies and procedures as they relate to Retail Store employees. Ability to work a flexible schedule, including evenings, weekends, and holidays. Ability to stand in an enclosed area 100% of your shift while assisting customers.
Job Requirements Basic Qualifications :
One year of retail sales or customer service experience. Strong communication skills. Ability to work in a team environment. Basic knowledge of Microsoft Office Suites (Word, Excel, PowerPoint, Outlook). Must be able to attend a one week new hire training in Denver, CO.
Preferred Qualifications:
Telecommunications knowledge. Proven success in a commission sales environment.
To be considered for this position, all candidates are required to complete an online assessment (administered immediately post application and may take up to appox. 60 min). The assessment MUST be taken within 5 days of application.
Be an integral part of the action and grow with us as we lead the communications industry into the future. Take command of your career: submit your interest today!
Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast. Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers. CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world. CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.