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Hours Full-time, Part-time
Location boston, Massachusetts

About this job

Job Title:

Client Service Consultant 1

Job ID Number:

5088932

Schedule Type:

Reg-Time

Work Hours:

40

Location:

Boston,MA

Qualifications:

W ells Fargo Funds Management, LLC, is one of the nation's largest providers of mutual funds. Our diverse lineup of more than 120 mutual funds covers a broad spectrum of investment styles and asset classes. We are also one of the nation’s top providers of money market funds, with a complete array of prime, treasury, and tax-exempt money market funds.

Currently Wells Fargo Funds Management is seeking to fill multiple Client Service Consultant positions in our Boston, MA office. This is a great opportunity to join a team providing industry leading customer service. The Client Service Consultant is responsible for delivering exemplary service via inbound calls from our internal and external clients. As a member of the team, your duties include: meeting productivity standards while engaging clients in conversations regarding our financial products; managing account inquiries; providing basic technical support for our website and uncovering cross-sell opportunities. These responsibilities must be consistently met and sustained during training and while in the position.

The first ten weeks of employment are dedicated to a classroom training program. During this time you will prepare for and take the FINRA Series 7 and 63 exams (to be obtained within 90 days of employment), enhance industry knowledge and develop an understanding of our internal organization to ensure adequate role clarity.

Expected Start Date: June 2015

2+ years client service, financial services or call center experience as demonstrated through work, military, or education experience. Experience in a demanding, time-constrained customer service environment such as a help-desk, call center, or customer service/complaint desk. Effective oral communications and listening skills. Ability to understand client concerns, questions and problems pertaining to financial transactions or planning and identify appropriate solutions in a call center environment. Experience using business related computer software such as MS Office to record or look up information. Schedules: Between hours of 8am-8pm

- Knowledge of the securities industry

- Previous experience in a call center environment

- Financial Services experience

- Sales and Service experience