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in Tampa, FL

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Hours Full-time, Part-time
Location Tampa, Florida

About this job

POSITION SUMMARY

Handles customer service inquiries and problems via telephone, internet or written correspondence. Customer inquiries are of basic and routine nature.

Fundamental Components:

-Handle incoming calls from members and providers regarding claims status, benefits and eligibility, PPO participation, etc

-Maintain department established performance metrics at a meets or exceeds expectations level

-Work together as a team and apply the Aetna Core Values in day-to-day operations

BACKGROUND/EXPERIENCE desired:

-Call Center and medical terminology/insurance experience

-Experience in a production environment.

EDUCATION

The highest level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience.

TECHNOLOGY EXPERIENCES

Technical - Desktop Tools/Adobe Acrobat Suite v5/1-3 Years/End User

Technical - Desktop Tools/Microsoft Outlook/1-3 Years/End User

REQUIRED SKILLS

Service/Creating a Differentiated Service Experience/ADVANCED

Service/Demonstrating Service Discipline/FOUNDATION

Service/Handling Service Challenges/ADVANCED

DESIRED SKILLS

Service/Providing Solutions to Constituent Needs/FOUNDATION

Service/Working Across Boundaries/ADVANCED

ADDITIONAL JOB INFORMATION

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Employment Type Regular Career Band Description Business Support & Technical