Customer Service (Loan Processor)

Job Description: Day to Day responsibilities:
* Monitor collateral file by ways of communication with email, phone and system.
* Will monitor collateral files with both external parties and internal departments.
* Ability to handle more complex files and effectively prevent escalations.
* Ability to work in a fast paced environment and meet deadlines and work standards.
* Ability to be dynamic in role, and shift priorities as business needs arise.
* Demonstrates strong process, guidelines, and product knowledge.
* Ability to assist with customer escalations and related issues.
* Performs various production and support functions.

Specific roles will be assigned based on business needs from one of the following:
* Accurately uploading Bailee Agreements into Document Management Portal imaging system
* Precise data entry
* Proficient in more complex documents
* Monitoring and reviewing documentation requirements and following up on missing or late vendor items.
* Assisting with daily work assignments.
* Review more complex and state-specific requirements.

Reconciliation:
* Monitoring collateral files; researching and completing requests for information.
* Effectively handles and resolves complex transactions including vendor escalations. Work Environment: Office environment. Monday - Friday; 8:00 AM - 5:00 PM and OT if available

**Max sub limit of 4. Qualifications: REQUIRED SKILLS:
* 2+ years of experience with mortgage documents required (collateral)
* Mortgage servicing or origination knowledge required
* Excellent Communication skills verbal and written
* Intermediate proficiency with MS Word, MS Excel and MS Outlook - EXCEL SCORE OF 80% OR HIGHER; Basic Excel use is REQUIRED MUST PROVIDE BASIC TEST SCORES FOR EXCEL NO LOWER THAN 80% ; SCORE MUST BE INCLUDED WITH THE SUBMITTAL
* Must be detailed oriented
* Research and analytical skills a must
* Flexibility to adapt to process changes
* Self-motivated and able to work independently with minimum supervision
* Capacity to work in a team-oriented environment
* Have the ability to think creatively outside the box, and
* Have proven track record of great attendance (NO TIME OFF REQUESTS the first 90 days)

DESIRED SKILLS:
* LPS experience/proficiency
* 2 year degree

* 2+ years of experience with mortgage documents required (collateral)
* Mortgage servicing or origination knowledge required
* Excellent Communication skills verbal and written
* LPS experience/proficiency - HIGHLY desired
* Intermediate proficiency with MS Word, MS Excel and MS Outlook - EXCEL SCORE OF 80% OR HIGHER; Basic Excel use is REQUIRED MUST PROVIDE BASIC TEST SCORES FOR EXCEL NO LOWER THAN 80% ; SCORE MUST BE INCLUDED WITH THE SUBMITTAL
* Must be detailed oriented
* Research and analytical skills a must
* Flexibility to adapt to process changes
* Self-motivated and able to work independently with minimum supervision
* Capacity to work in a team-oriented environment
* Have the ability to think creatively outside the box, and
* Have proven track record of great attendance (NO TIME OFF REQUESTS the first 90 days)

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.