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Hours Full-time, Part-time
Location Bellevue, WA
Bellevue, Washington

About this job

As America'™s Un-carrier, T-Mobile US, Inc. (NYSE: 'Å“TMUS') is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company'™s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 53 million wireless subscribers and provides products and services through 70,000 points of distribution.

This position is located at T-Mobile's Corporate Headquarters in Bellevue, WAThis position supports the Reporting Team for Customer Delivery. The role of this job is to represent the business and own all issues impacting our production systems utilized by our front-line employees and customers. This is accomplished by learning the systems, user groups, stakeholder groups, and area of business in which their systems function. They are responsible to our stakeholders for actively protecting the long-term integrity of our production systems. Analyze, assess, track and communicate the impacts to our systems from all projects and initiatives. Identify and articulate in writing the technical and business impacts of systems issues. Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.
  • Data Mining to provide data and analysis and reporting to Directors.
  • Facilitation of meetings and/or processes through which the multiple business owners, stakeholders, and user groups manage their systems investment.
  • Engage with other support organizations to participate, test, validate, communicate, and otherwise contribute as needed to the support of our systems in production.
  • Break problems apart, secure relevant information, relate data from different sources, draw supportable conclusions, and identify possible root causes and/or workable solutions.
  • Must be able to independently and effectively work with stakeholders and partner organizations to make concessions and tradeoff decisions based on customer and stakeholder input, independent experience, logical conclusions, and knowledge of company objectives and values.
  • Ownership to prioritize, track, and drive resolution for all issues impacting production performance of systems.
  • Communicate to our partner organizations and provide input and/or perspective from the business relating to production system functionality, availability and Business Impact.

    Required Experience and Education
  • Experience with SQL - Required
  • Experience with Business Objects - Required
  • Experience with Crystal Reports - Required
  • Experience with Microsoft Office Suite (Excel, Word, PowerPoint)
  • Competence in standard business computing platforms and productivity applications
  • Customer service or retail sales experience preferred
  • Excellent attendance record and performance record. Excellent verbal and written communication skills
  • High School Diploma/GEDPreferred Experience & Education
  • Experience with SQL
  • Experience with Xelcisus
  • Bachelors Degree in a Quantitative discipline