The job below is no longer available.
You might also like
in Cranberry, PA
$21est. per hour OneMain Financial • 11d agoUrgently hiring Use left and right arrow keys to navigate- $22 - $30
Verified per hour Northwest Bank • 5h agoUrgently hiring 10.7 mi Use left and right arrow keys to navigate - $30
est. per hour Matric Limited • 11h ago3.4 mi Use left and right arrow keys to navigate 
$28est. per hour Hiring Winners • 2d ago3.4 mi Use left and right arrow keys to navigate- $18
est. per hour
Customer Relations Representative - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | United States-Pennsylvania-Cranberry Cranberry, Pennsylvania |
About this job
Job Description
PPG Industries’ vision is to continue to be the world’s leading coatings and specialty products company. Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. Founded in 1883, PPG has global headquarters in Pittsburgh and operates in nearly 70 countries around the world. Sales in 2013 were $15.1 billion.
Within our Architectural Coatings business, we produce paints, stains, and specialty coatings under the PPG Pittsburgh® Paints, PPG Olympic® Paints and Stains, and PPG Porter® Paints brands, and service the North American coatings industry across three channels.
PPG has recently completed the acquisition of the AkzoNobel North American Architectural Coatings business. This acquisition provides our newly combined Trade organization a tremendous platform for profitable growth. This acquisition enables us to now operate in 900+ retail stores, sell through over 5,000 dealer stores and supply product to large home improvement retailers, such as Lowe's and Home Depot. This acquisition also brings a portfolio of well established brands to PPG such as Glidden, Glidden Professional, Ralph Lauren Paint, Devoe Coatings and Martha Stewart Living paints; Flood, Sikkens and Synteko woodcare products; plus Liquid Nails adhesives and caulks.
All candidates MUST apply for this position using the following website www.jobsppg.com
PPG Architectural Coating is hiring for Customer Relations Representatives!
Responsibilities Include:
Duties and Responsibilities:
The customer service function is divided into several teams which service shipments out of multiple distribution centers and plants throughout the U.S. and Canada. Orders are received by telephone, fax, email and electronic data interchange (EDI) from all U.S. and Canadian customers, field sales associates and service associates and are entered into the order entry system for timely shipment from plants and distribution centers. Order volume exceeds 200,000 orders per year for Lucite®, Olympic®, and Pittsburgh Paints® as well as other PPG brands. The routine training of architectural coatings staff is an essential function of this group.
The incumbent’s role is to learn how to help, inform, and represent PPG's customers by processing their orders in a courteous and efficient manner. Furthermore, the incumbents have the opportunity to learn to increase incremental sales whenever possible by suggesting larger and more efficient distribution quantities to customers where applicable. Must learn to respond to questions from all customers, internal and external, about architectural coatings products, services, distribution system or where to buy architectural coatings products. Must also learn to handle the resolution of customer requests promptly and courteously.
The customer relations representative needs to become knowledgeable about every aspect of customer service, which includes ERP knowledge, order processing, distribution, product knowledge, sales promotions, financial controls, pricing, and policies and procedures. They must learn to respond to customer concerns related to shipments, credits/re-bills, and returned goods authorization.
The customer relations representative must build upon their working knowledge of the architectural coatings policies and procedures, products, sales force strategies, distribution network, manufacturing processes and financial controls to better understand the business unit objectives and thereby enhance their ability to service the customer.
Qualifications
Requirements:
Work Direction of Others:
Seeks out the customer relations team leader for assistance in resolving complex customer problems. Follows up with customers and provides written documentation of credit/rebill issues to meet their needs. Embraces the self-directed team concept and facilitates the improvement of team performance in all accountability areas.
All candidates MUST apply for this position using the following website www.jobsppg.com
PPG prides itself on the quality of its employees and as such, candidates who receive a job offer will be required to successfully pass a hair drug/toxins test and a background check.
PPG Industries, Inc. offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status. PPG is an Equal Opportunity Employer.
PPG Industries’ vision is to continue to be the world’s leading coatings and specialty products company. Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. Founded in 1883, PPG has global headquarters in Pittsburgh and operates in nearly 70 countries around the world. Sales in 2013 were $15.1 billion.
Within our Architectural Coatings business, we produce paints, stains, and specialty coatings under the PPG Pittsburgh® Paints, PPG Olympic® Paints and Stains, and PPG Porter® Paints brands, and service the North American coatings industry across three channels.
PPG has recently completed the acquisition of the AkzoNobel North American Architectural Coatings business. This acquisition provides our newly combined Trade organization a tremendous platform for profitable growth. This acquisition enables us to now operate in 900+ retail stores, sell through over 5,000 dealer stores and supply product to large home improvement retailers, such as Lowe's and Home Depot. This acquisition also brings a portfolio of well established brands to PPG such as Glidden, Glidden Professional, Ralph Lauren Paint, Devoe Coatings and Martha Stewart Living paints; Flood, Sikkens and Synteko woodcare products; plus Liquid Nails adhesives and caulks.
All candidates MUST apply for this position using the following website www.jobsppg.com
PPG Architectural Coating is hiring for Customer Relations Representatives!
Responsibilities Include:
- Responsible for the timely and accurate input customer orders on a daily basis which can be received via phone, fax, email or electronic data interchange
- Spend a minimum of 80% of available time interacting with customers and entering orders.
- Ensure a continuing flow of information to the customer on all aspects of their account including availability, order delivery and invoicing.
- Increase incremental volume and distribution efficiency by taking a pro-active sales initiative.
- Interface with sales personnel to ensure that customer orders are shipped and PPGAC service level objectives are met or exceeded.
- Participate as a member of a self-directed work team in developing team goals that enhance service and look for ways to reduce cycle time.
- Adhere to all company policies and procedures including safety and quality.
Duties and Responsibilities:
The customer service function is divided into several teams which service shipments out of multiple distribution centers and plants throughout the U.S. and Canada. Orders are received by telephone, fax, email and electronic data interchange (EDI) from all U.S. and Canadian customers, field sales associates and service associates and are entered into the order entry system for timely shipment from plants and distribution centers. Order volume exceeds 200,000 orders per year for Lucite®, Olympic®, and Pittsburgh Paints® as well as other PPG brands. The routine training of architectural coatings staff is an essential function of this group.
The incumbent’s role is to learn how to help, inform, and represent PPG's customers by processing their orders in a courteous and efficient manner. Furthermore, the incumbents have the opportunity to learn to increase incremental sales whenever possible by suggesting larger and more efficient distribution quantities to customers where applicable. Must learn to respond to questions from all customers, internal and external, about architectural coatings products, services, distribution system or where to buy architectural coatings products. Must also learn to handle the resolution of customer requests promptly and courteously.
The customer relations representative needs to become knowledgeable about every aspect of customer service, which includes ERP knowledge, order processing, distribution, product knowledge, sales promotions, financial controls, pricing, and policies and procedures. They must learn to respond to customer concerns related to shipments, credits/re-bills, and returned goods authorization.
The customer relations representative must build upon their working knowledge of the architectural coatings policies and procedures, products, sales force strategies, distribution network, manufacturing processes and financial controls to better understand the business unit objectives and thereby enhance their ability to service the customer.
Qualifications
Requirements:
- Up to ( 3 ) three years of experience in a Customer Service function is preferred.
- Bachelor's Degree is highly preferred.
- Excellent oral communication and interpersonal skills are essential in helping the incumbent interact with different levels of the business as well as with external customers.
- Personal computing literacy is essential.
- Basic skills assessment testing is required!
Work Direction of Others:
Seeks out the customer relations team leader for assistance in resolving complex customer problems. Follows up with customers and provides written documentation of credit/rebill issues to meet their needs. Embraces the self-directed team concept and facilitates the improvement of team performance in all accountability areas.
All candidates MUST apply for this position using the following website www.jobsppg.com
PPG prides itself on the quality of its employees and as such, candidates who receive a job offer will be required to successfully pass a hair drug/toxins test and a background check.
PPG Industries, Inc. offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status. PPG is an Equal Opportunity Employer.