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Small Business Account Advisor - New York, NY - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | New York, NY New York, New York |
About this job
UnitedHealth
Group is working to create the Healthcare system of
tomorrow and you can help. Already Fortune 17, we are totally focused on
innovation and change. We work a little
harder. We aim a little higher. We expect more from ourselves and each other.
And at the end of the day, we're doing a lot of good.
Through our family of businesses and a lot of inspired individuals, we're
building a high-performance Healthcare system that works better for more people
in more ways than ever. Now we're looking to reinforce our team with people who
are decisive, brilliant and built for speed.
Join with us and start doing your life's best work.SM
enrollment contact for SB Employer Groups and their respective brokers.
The position will assist and handle benefit educational meetings and
health fairs. Accountable for increasing electronic services utilization
and training of employer groups for assigned accounts. The SB Account
Consultant will serve as the ultimate point of contact for determination
and resolution of complex service issues for brokers and customers.
Develops strong working relationships with current employers that
encourage renewal and future business with UnitedHealthcare.
Primary Responsibilities:
- Support renewal of existing business and increase the
profitability of business through selling new business to current
accounts. - Supports sales efforts targeted at potential new and
renewal accounts; determine appropriate product to position to
brokers/customers on behalf of Account Executive - Prepares proposals for renewal and additional sales
- Research, analyze and identify root causes of complex service issues for brokers and customers.
- Direct dedicated functional experts (billing,
customer service, claims, etc.) on corrective action steps/issue
resolution to ensure end to end resolution of the issues. - Lead, direct and conduct enrollment/benefit meetings and health fairs for assigned business
- Educate and consult with brokers and employers on enrollment, benefits and electronic service processes
- Influence, educate and train employer groups about UHCs online electronic services, tools, and technologies
- Directly responsible for 1) Timeliness and quality of
support provided to AEs, management, customers, and brokers 2) Number
and quality of open enrollment meetings 3) Number and quality of
customer/broker training sessions delivered on eServices and business
impact resulting from that training. - Multi-site responsibilities
- Subject matter expert for electronic services and customer enrollment
- Promotes and supports new service model
- Participates in special projects as requested by management
Requirements
Required Qualifications:
- Bachelor's Degree.
- Experience with Microsoft Word including documentation creation and formatting.
- Experience with Microsoft Excel including creating formulas, charts and graphs.
- Experience with Microsoft PowerPoint including creating slideshows for client presentations.
- Experience building and maintaining client relationships.
- Must have or able to obtain NY license life and health within 60 days after start.
- Must have driver's current license.
Preferred Qualifications:
- Healthcare Insurance industry experience.
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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