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Restaurant Shift Lead (Assistant Manager) - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | Los Angeles Los Angeles, California |
About this job
Buffalo Wild Wings Grill & Bar(R) is one of the fastest growing restaurant concepts in North America.? Our restaurants offer a full service sports bar where you can bring the entire family to have a fun and exciting time watching your favorite team, playing trivia and enjoying great food.? Our menu features our famous wings with your choice of our signature sauces, seasonings, and up to 30 beers on tap.?
If you enjoy working in a fun, high-energy environment in a growing company where the game is always on we invite you to bring your enthusiasm and passion.?
Job Description:
The Shift Lead provides additional support to the Restaurant Management Team and provides additional coverage during peak periods, or in the absence of a Manager. The Shift Lead is responsible for ensuring 100% of table visits are performed and all Guest issues are resolved throughout the shift. The Shift Lead will also lead and coach Team Member performance, help provide support and direction for the Front of House and Heart of House Teams, and positively impact sales and profits in the restaurant.
Requirements:
Administrative
-Break down cash drawers , perform Server check-outs and safe audits
-Perform Comps, Voids, and Discounts (CVDs) and Pull Backs
-Assists with inventory counts
Operational Readiness & Execution
-Perform Line Checks and daily QSC
-Monitor food quality, labor, and safety throughout the shift
-Receive food orders, ensure proper product, food quality, food safety, and
proper storage
Guest & Team Member Relations
-Conduct Team Member pre-shift meetings
-High degree of customer service and ability to resolve Guest issues
Knowledge/Skills:
-Knowledgeable in all functional areas of restaurant operations
-Ability to take and give direction, and execute team and company objectives
-Knowledgeable about current marketing initiatives and up-coming events in
order to inform our guests and Team Members
-Knowledgeable of proper sanitation, food safety, and security procedures.
-Basic mathematical skills
-Knowledge of RAS (responsible alcohol service) procedures as defined by both
federal and state laws, and BWWs policy and procedures
-High degree of customer service and ability to resolve Guest issues
-Conflict management skills and analytical skills
Additional Job Requirements:
-Minimum 21 years of age
-Valid driver's license
-High school diploma or equivalent
-Successfully pass a background records check
If you enjoy working in a fun, high-energy environment in a growing company where the game is always on we invite you to bring your enthusiasm and passion.?
Job Description:
The Shift Lead provides additional support to the Restaurant Management Team and provides additional coverage during peak periods, or in the absence of a Manager. The Shift Lead is responsible for ensuring 100% of table visits are performed and all Guest issues are resolved throughout the shift. The Shift Lead will also lead and coach Team Member performance, help provide support and direction for the Front of House and Heart of House Teams, and positively impact sales and profits in the restaurant.
Requirements:
Administrative
-Break down cash drawers , perform Server check-outs and safe audits
-Perform Comps, Voids, and Discounts (CVDs) and Pull Backs
-Assists with inventory counts
Operational Readiness & Execution
-Perform Line Checks and daily QSC
-Monitor food quality, labor, and safety throughout the shift
-Receive food orders, ensure proper product, food quality, food safety, and
proper storage
Guest & Team Member Relations
-Conduct Team Member pre-shift meetings
-High degree of customer service and ability to resolve Guest issues
Knowledge/Skills:
-Knowledgeable in all functional areas of restaurant operations
-Ability to take and give direction, and execute team and company objectives
-Knowledgeable about current marketing initiatives and up-coming events in
order to inform our guests and Team Members
-Knowledgeable of proper sanitation, food safety, and security procedures.
-Basic mathematical skills
-Knowledge of RAS (responsible alcohol service) procedures as defined by both
federal and state laws, and BWWs policy and procedures
-High degree of customer service and ability to resolve Guest issues
-Conflict management skills and analytical skills
Additional Job Requirements:
-Minimum 21 years of age
-Valid driver's license
-High school diploma or equivalent
-Successfully pass a background records check