Supervisor Rx Customer Care-Second Shift

Provides daily leadership, management and guidance to the licensed Call Center staff. Responsible for ensuring superior service for our customers and retail partners by providing information, feedback and coaching to agents. Supports call center service level standards by holding teams accountable for results as well as flawless execution of inbound/outbound calling programs and associated performance metrics. Creates and supports a culture of inclusion and diversity, ensuring all actions are in complete alignment with CVS practices, policies and values as well as state, federal and regulatory requirements.

Required Qualifications Experience in use of call center technologies/applications preferred.

Experience working in a call center environment preferred.

Retail pharmacy experience required.

Preferred Qualifications Expert level leadership skills and the ability to set high standards of performance and coach colleagues to continued success.

Ability to assess talent, manage people and motivate others.

Must be able to lead diverse work groups in a highly professional and specialized work environment.

Strong interpersonal and relationship building skills.

3+ years leading, coaching and developing teams required.

Excellent oral, written and interpersonal communication skills.

Must be able to communicate effectively with all levels and prepare effective written documents.

Ability to work in a structured, fast paced call center environment.

Must be a self-directed and possess excellent organizational skills.

Analytical skills.

Ability to manage multiple people and priorities simultaneously.

Proficiency with Microsoft Office including Excel, Word and PowerPoint.

Education Bachelor Degree preferred

Clinical Licensure Required N/A

Job Type Full Time

Business Overview CVS Caremark, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers. CVS Caremark is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW

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AA EEO CVS Caremark

Requisition Template Professional

Location code OF212

State RI

City Cumberland

Zip Code 02864