The job below is no longer available.
You might also like
in Newark, DE
$16est. per hour - Starting at $12.00
Verified per hour High's Dairy Stores • 30d agoUrgently hiring 5.8 mi Use left and right arrow keys to navigate - Starting at $12.00
Verified per hour High's Dairy Stores • 30d agoUrgently hiring 3.6 mi Use left and right arrow keys to navigate - $24
est. per hour Ingersoll Rand • 5h agoUrgently hiring 19 mi Use left and right arrow keys to navigate - $41
est. per hour
Customer Service SalesTeam Mgr - Newark, DE - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Newark, Delaware |
About this job
Manages a team of 10-20 service & sales associates that may provide sales and service fulfillment and administrative support. Manages escalated calls, researches and resolves complex client issues, analyzes data, identifies trends, sets priorities and provides feedback and recommendations to site leadership. Implements procedures to meet production deadlines, successfully executes service level agreements and manages relationships with business partners. Ensures quality standards are met or exceeded. Communicates process and procedural changes. Responsible for performance reviews to assess strengths and development needs providing feedback and opportunities for growth. Coaches, trains and develops associates and may lead other center quality initiatives. Position may assist in assisting with escalated issues when overflow call volume requires additional phone coverage. Accountable for the successful resolution of all client requests and for overall client satisfaction within the region. Typically has 2 to 3 years of customer service leadership experience. Required:
* Proven results in exceeding goals in a customer-centric, results-driven environment.
* Minimum of two years of customer service experience in financial services, service industry, retail sales or a goal-oriented environment.
* Thrive on engaging with customers and employees; can begin a conversation, build rapport, and handle objections.
* Ability to respond and assist customers with inquiries and/or problem resolution.
* Ability to work effectively as a team member.
* Ability to lead and influence a team.
* Strong communication skills (including verbal and non-verbal) and active listening skills.
* Careful attention to detail and time management.
* Demonstrated success in coaching/leadership experience (e.g., peer coaching, side-by-side, on-the-job training /facilitation of other employees).
Desired:
* Recent leadership experience including: managing, motivating, and developing a team to meet and exceed assigned goals, within a goal and/or commission-based environment.
* Minimum one year coaching experience within past 3 years and demonstrated leadership qualities.
* Ability to manage call center operations, as well as plan goals, schedules and objectives.
* Proven results in exceeding goals in a customer-centric, results-driven environment.
* Minimum of two years of customer service experience in financial services, service industry, retail sales or a goal-oriented environment.
* Thrive on engaging with customers and employees; can begin a conversation, build rapport, and handle objections.
* Ability to respond and assist customers with inquiries and/or problem resolution.
* Ability to work effectively as a team member.
* Ability to lead and influence a team.
* Strong communication skills (including verbal and non-verbal) and active listening skills.
* Careful attention to detail and time management.
* Demonstrated success in coaching/leadership experience (e.g., peer coaching, side-by-side, on-the-job training /facilitation of other employees).
Desired:
* Recent leadership experience including: managing, motivating, and developing a team to meet and exceed assigned goals, within a goal and/or commission-based environment.
* Minimum one year coaching experience within past 3 years and demonstrated leadership qualities.
* Ability to manage call center operations, as well as plan goals, schedules and objectives.
Your Privacy Choices