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Hours Full-time, Part-time
Location Denver, CO
Denver, Colorado

About this job

Company that provides business solutions located in the Northfield/Stapleton area is currently seeking a Client Support Specialist for their busy and steadily growing office.

Specific Duties

• Handle incoming phone calls and respond to client inquiries/requests in a friendly & helpful manner

• Assist callers with sample tracking

• Provide clients with result status information upon request

• Order placement/track orders previously placed

• Assist clients with problems accessing or navigating our web solution

• Keep abreast of client changes, regulatory changes and SOP updates

• Maintain telephone log

• Train users on our web solution

• Assist with establishing any client specific protocols

• Pro-actively contact clients to ensure success of the program

• Process donor files in a timely and accurate manner

• Assist MRO’s as required

• RX verifications

• Enter client BAT results

• Understanding of DOT and State regulatory guidelines

• Complete daily tasks as assigned

• Communicate turnaround problems to management team as it relates to testing, problem resolution and completion of client request/s

• Maintain and protect the confidentiality of all I3screen and client information

Required Skills

• MS Office – Intermediate Skill; Excel, Word & Outlook; MS Office 2007

• Keyboarding – Strong Skill

• 10-Key – Strong Skill

• Excellent verbal and written communication skills

• Multi-tasking skills

• Problem solving skills

• Follow through and dependability

• Ability to prioritize and work independently or as a team

• Good listening skills

• Outstanding customer service

Highly Preferred Experiences

• Customer Service – 1 year

• Client Account Management – 1 year

• Call Center – 6 months

• Experience in the drug testing industry

About Employment Solutions -
Employment Solutions is a leader in the Colorado staffing industry and has been providing high-quality employee to employer matches in the skilled manufacturing, logistics, warehouse, labor, production and administrative sectors since 1994. Employment Solutions has exclusive access to Colorado's top employers. With offices in Denver, Fort Collins, Greeley and Longmont, we can help you find a job to take your career further. Employment Solutions offers top wages, weekly pay, health benefits and bonuses. To have jobs that fit your requirements delivered to your Inbox, Join our Talent Network at . Employment Solutions is your source for temporary, temp-to-hire and direct-hire employment.