Call Center Representatives - Full-time / Part-time

We have a full-time/part-time opening for a Call Center Representatives.

Must be able to work various shifts per week.

Location: Mountain View Pay: $17.00/hr + company perks (free meals, access to gym, etc) Hours: Mon-Fri (8:00AM-5:00PM) Overall Summary: The call center specialist is responsible for providing exceptional customer service. Responsibilities include answering calls from internal and external callers, providing service and assistance with questions, assisting Real Estate and Workplace Services (REWS) department, as well as assist internal departments with clerical support, as needed. Additional responsibilities include, but are not limited to, updating call center resources and site pages, filing, copying, and adherence to all company and department polices and guidelines. Job Description/Roles & Responsibilities: -Heavy customer interaction -Full support provided to all customers, partners, and guests -Respond to all emails within a 48 hr time period -Respond to all voicemails within a 24 hr time period and/or next business day Collect and document call center activity on a daily basis -Manually track accurate call center statistics is critical to the program Call Center: Mainline calls support -As the voice of the company, provide a consistent, seamless and accurate response to callers Professionally and effectively answer and forward phone calls to their proper destination -Warm Transfers when required Ability to maintain call control with difficult callers When caller's request information that is confidential, we continue to be courteous and helpful while strictly guarding confidentiality. Requirements: * 1+ years' experience in a call center * Ability to handle 75-100 calls daily in an in-bound call center * Capability to assist customers calling about topics of varied nature * Ability to provide A+ customer service with the limited amount of resources provided