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Layaway Associate job in ROCKY MOUNT
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Rocky Mount, North Carolina |
About this job
Provides "World Class" Member Service by surprising and delighting our members every day. Processes all layaway transactions in a fast efficient manner.
* Ensures customer care and selling are #1 priority
* Processes all layaway transactions in a fast efficient manner
* Communicates daily with the management team in the processing of Return to Shelf (RTS) reports in an effort to reduce seasonal shrink
* Possesses knowledge of all areas of the store including specific locations of merchandise
* Ensures that Return to Shelf (RTS) merchandise is processed and returned to sales floor Attach labels to the RTS report for Loss Prevention Manager to review
* Adheres to policies in the processing of check and credit card transactions
* Strong understanding of all register functions including how to process all transactions and forms of tender
* Affixes labels to merchandise or packages to ensure customer satisfaction
* Processes refunded merchandise immediately to maintain accurate integrity and shrink opportunities
* Promotes the use of our credit card, Smart Plans, and add-on sales
* Possesses knowledge of the store, services, and locations of merchandise
* Ensures that department personnel pick up high-ticketed merchandise immediately
* Displays strong skill sets in use of the Remote Maintenance Unit (RMU)
* Follows corporate guidelines relating to Merchandise Claims & Control (MCC), Known-Loss Merchandise, and open/empty packages
* Makes eye contact, smiles and greets all customers that come within ten feet of associate
* Engages in friendly conversation with customers to build customer relationships
* Assists in handling and resolving customer issues and complaints If you can not help the customer, find someone who can
* Demonstrates "Take customer to the merchandise" policy
* Performs other duties as assigned
* Strong reading, writing, oral, and arithmetic skills
* Ability to possess a positive, friendly demeanor
* Ability to lift and move merchandise, typically a minimum of 20lbs
* Repetitive bending, lifting, stretching and reaching skills
* Ability to be cross-trained
* Demonstrate strong skills set in suggestive selling techniques
* Ability to understand and follow oral and written instructions
EEO EMPLOYER
* Ensures customer care and selling are #1 priority
* Processes all layaway transactions in a fast efficient manner
* Communicates daily with the management team in the processing of Return to Shelf (RTS) reports in an effort to reduce seasonal shrink
* Possesses knowledge of all areas of the store including specific locations of merchandise
* Ensures that Return to Shelf (RTS) merchandise is processed and returned to sales floor Attach labels to the RTS report for Loss Prevention Manager to review
* Adheres to policies in the processing of check and credit card transactions
* Strong understanding of all register functions including how to process all transactions and forms of tender
* Affixes labels to merchandise or packages to ensure customer satisfaction
* Processes refunded merchandise immediately to maintain accurate integrity and shrink opportunities
* Promotes the use of our credit card, Smart Plans, and add-on sales
* Possesses knowledge of the store, services, and locations of merchandise
* Ensures that department personnel pick up high-ticketed merchandise immediately
* Displays strong skill sets in use of the Remote Maintenance Unit (RMU)
* Follows corporate guidelines relating to Merchandise Claims & Control (MCC), Known-Loss Merchandise, and open/empty packages
* Makes eye contact, smiles and greets all customers that come within ten feet of associate
* Engages in friendly conversation with customers to build customer relationships
* Assists in handling and resolving customer issues and complaints If you can not help the customer, find someone who can
* Demonstrates "Take customer to the merchandise" policy
* Performs other duties as assigned
* Strong reading, writing, oral, and arithmetic skills
* Ability to possess a positive, friendly demeanor
* Ability to lift and move merchandise, typically a minimum of 20lbs
* Repetitive bending, lifting, stretching and reaching skills
* Ability to be cross-trained
* Demonstrate strong skills set in suggestive selling techniques
* Ability to understand and follow oral and written instructions
EEO EMPLOYER
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