Trainer 2, Sales - Full-time / Part-time

As America'™s Un-carrier, T-Mobile US, Inc. (NYSE: 'Å“TMUS') is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company'™s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 53 million wireless subscribers and provides products and services through 70,000 points of distribution.

Trainer 2, Sales Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.

Field Support: Build collaborative internal, external and cross-functional relationships as an integrated part of a support organization and the retail leadership teams. - This includes regular attendance on conference calls and in meetings with field leadership. - Schedule and attend regular store visits with DM, RD or BSOM. - Able to model training objectives in a live retail setting providing appropriate On-The Job Training to frontline learners at all levels

Training Reinforcement and Sustainment: - Timely, actionable and accurate follow-up that promotes enthusiastic leadership engagement for post training strategy increasing the practical application and consistent demonstration of the desired competency, skill or behavior. - Ongoing calibration and alignment of training initiatives to business priorities. Ensure continued development of skills and competency, keeping spirit of initiatives fresh and relevant with all team members

Communication: Initiate bi-directional communication ensuring internal partners are well equipped to provide the appropriate tools and resources to support the frontline. - Provide field level feedback and personal observations to internal teams to support on-going quality improvement.- Ensure frontline is aware of training initiatives and has a clear understanding of how to execute.- Provide regular individual contribution updates as requested

Training: Prepare for and facilitate training. Able to employ traditional Instructor Led Training (ILT), Virtual Instructor led Training (VILT) and On the Job Training (OTJ) to a diverse audience in both size of group and experience. - Able to co-facilitate with field leaders and prepare them to cascade training as required. - Implement training by accounting for all logistics and preparation expectations- Promote an open and supportive learning environment that fosters knowledge transfer, competency, and practical application of desired skill or behavioral change

Strategic Planning: Work collaboratively to operationalize learning initiatives. - Identify learning solutions based on feedback, observations and business performance including training completion reporting.- Recommend best course of action including how to prioritize and integrate learning solutions into existing field operations plan. - Utilize existing content development process to create tools and new learning solutions.- Maintain a personal planning calendar that is in partnership with field and training team expectations

Project Support:- Represent the frontline as a Subject Matter Expert for training content and the development of training plans as requested by internal project teams. - This role also represents the Project Team to the Sale Delivery team by working closely with delivery leadership and by providing regular project updates

3 years of retail management experience

Working knowledge of Microsoft applications including Word, Excel and PowerPoint

Competent understanding of Adult Learning Principles

Able to facilitate effective and engaging presentations using a variety of delivery modalities

Able to manage group or individual conflict

Ability to facilitate learning to a diverse audience with a variety of leadership and learning styles

Able to read, analyze and discuss possible action plans based on business performance metrics

High School Diploma/GED