Agent Manager, Medicare and Retirement - Pittsburgh, PA - Full-time / Part-time

Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm)

The sales territory for this position is Pittsburgh and western Pennsylvania.

The purpose of this job is to supervise and train External Distribution Channel (EDC) Agents who sell the UnitedHealth Group (UHG) portfolio of products offered to Medicare beneficiaries and individuals age 50+. The EDC Agent Manager is responsible for achieving assigned sales/membership growth targets through EDC agents in his/her territory/territories.

Primary Responsibilities:

• Partner with the EDC Recruiting Manager to source and select candidates to ensure a continual pipeline and sufficient base of staff to meet assigned sales/membership growth targets


• Act as a liaison between EDCs and UHG sales process owners to ensure EDCs are appropriately set up and supported across their lifecycle. This includes, contracting, licensing/appointment, certification, training, enrollment administration, commission payment, agent servicing, etc


• Partner with the Community Developer (CD) and Sales Director (SD) to identify and develop relationships with individuals and organizations that influence the buying behavior of our target consumer (e.g.; Providers, Regulators, Faith Based Organizations, and Associations)


• Organize involvement in formal and on-the-job training to ensure an accurate understanding of our products, compliance/policy requirements, sales processes, brand and value proposition messages and sales systems


• Facilitate engagement of EDCs in executing these plans and ensure that EDCs appropriately build and advance our brand and value proposition and represent our product portfolio and service offerings


• Compliance: Ensure EDCs adhere to sales and marketing guidelines associated with Medicare regulations, partner expectations (e.g.; AARP) and company policies & procedures


• Organize activities, leads and territories to ensure effective and efficient coordination across the territory


• Conduct ride-alongs to observe sales techniques and ensure alignment with expectations and compliance with CMS regulations


• Coach/develop staff to achieve quantitative and qualitative performance targets


• Use data and insights to coach for optimal performance


• Monitor sales results, trends and hold representatives accountable for achieving targets


• Provide a structured certification process, training processes and the available systems tools


• Coach and manage performance


• Manage day-to-day time and activities of assigned EDCs have to ensure appropriate leading indicators of success and corresponding sales results


• Continually build and nurture EDC agents


• Conduct regular one-on-one meetings to review sales results/activities and provide feedback/coaching on opportunities for improvement


• Understand the strengths and weaknesses of each organization and how it impacts the marketplace


• Demonstrate excellent communications skills both verbal and written


• Effectively communicate complex information via in person presentations, phone conversations and emails

Required Qualifications:

• High School diploma or GED


• 3+ years of sales management or business to business sales experience


• PA state health/ life insurance license - or willing to obtain one within 90 days


• Able to travel up to 75%


• Reliable vehicle, driving record in good standing and appropriate insurance


• Reside within a commutable distance to Pittsburgh PA

Preferred Qualifications:

• 3+ Medicare sales experience


• Bachelor's degree


• Bilingual


• Proven relationships within market with Brokers or network sources in Pittsburgh, PA area

Careers at UnitedHealthcare Medicare & Retirement. The Boomer generation is the fastest growing market segment in health care. And we are the largest business in the nation dedicated to serving their unique health and well-being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our health care system. Ready? It's time to do your life's best work.(sm)

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: EDC, external distribution channel, ICA, independent career agent, broker business, Pittsburgh, PA, Pennsylvania