Supervisor Customer Service - Miami, FL - Full-time / Part-time

Position Description:

Welcome to one of the toughest and most fulfilling ways to
help people, including yourself. We offer the latest tools, most intensive
training program in the industry and nearly limitless opportunities for
advancement. Join us and start doing your life's best work.

Positions in this function are responsible for providing
expertise and customer service support to members, customers, and/or providers.
Direct phone-based customer interaction to answer and resolve a wide variety of
inquiries.

Primary Responsibilities:

• Coordinates, supervises and is accountable for the
  daily/weekly/monthly activities of team members
• Sets priorities for the team to ensure task completion and
  performance goals are met, such as Quality, Adherence, Service Level and AHT
• Coordinates work activities with other supervisors,
  managers, departments, etc.
• Identifies and resolves operational problems using defined
  processes, expertise and judgment
• Provides coaching and feedback to team members, including
  formal corrective action
• Conducts annual performance reviews for team members
• Provides expertise and customer service support to members,
  customers, and/or providers
• Coordinates, supervises and is accountable for the daily
  activities of business support, technical or production team or unit
• Impact of work is most often at the team level

Requirements:

• High School Diploma or GED 
• 5+ years of Customer Service experience analyzing and
  solving customer problems
• 2+ years of Call Center experience
• 1+ years of experience in a leadership role
• Intermediate proficiency with Windows PC applications, which
  includes the ability to learn new and complex computer system applications
• Intermediate proficiency with MS Word, Excel and
  Outlook 
• Ability to multi-task, this includes ability to understand
  multiple products and multiple levels of benefits within each product
• Experience with team interactions and improvement
  methods/projects (e.g., coaching, quality, productivity)

Assets:

• Bachelor's Degree

Soft Skills:

• Ability to navigate a computer while on the phone

Careers with UnitedHealthcare. Let's talk about opportunity.
Start with a Fortune 14 organization that's serving more than 85 million people
already and building the industry's singular reputation for bold ideas and
impeccable execution. Now, add your energy, your passion for excellence, your
near-obsession with driving change for the better. Get the picture? UnitedHealthcare
is serving employers and individuals, states and communities, military families
and veterans where ever they're found across the globe. We bring them the
resources of an industry leader and a commitment to improve their lives that's
second to none. This is no small opportunity. It's where you can do your life's
best work.

Diversity creates a healthier atmosphere: All qualified
applicants will receive consideration for employment without regard to race,
color, religion, sex, age, national origin, protected veteran status,
disability status, sexual orientation, gender identity or expression, marital
status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are
required to pass a drug test before beginning employment