Store Seasonal Employee - Full-time / Part-time

Job Description Outside Lawn & Garden

The primary function of the Customer Service Associate (CSA) is to assist customers with all of their shopping needs. This includes assisting customers in the selection, demonstration, preparation and loading of merchandise. The CSA is required to respond to customer inquiries and support them throughout their shopping experience including promoting customer loyalty plans and/or extended protection/replacement plans where appropriate. The CSA is also responsible for maintaining a safe and secure work environment by conducting daily safety reviews, noting hazards, keeping store areas clean and organized, and monitoring for potential theft or security risks. Lastly, the CSA is responsible for completing all other duties as assigned.

Work Schedule

Requires morning, afternoon, and evening availability any day of the week. Required to work a Corporate schedule

determined by Staffing Department, but may be changed by store management based on the needs of the store. Requests to be scheduled off for a specific day requires advanced notification and approval by supervisor. Hourly Full Time or Part Time:

Generally scheduled 39 to 40 or 10 to 25 hours per week, respectively; more hours may be required based on the needs of the store.

Scope

This position reports to a Department Manager and does not have direct reports.

Essential Knowledge, Skills, and Abilities

Acting with Honor and Character: Integrity and Ethics

Administrative Ability: Administrative Ability, Form, Report, and Log Completion, Computer Use

Arithmetic Computation: Arithmetic Computation

Basic Equipment Use/Assembly: Department Equipment and Systems Use in Assigned Area(s), Equipment Operations, LRT

Scanner, Handheld Devices

Being Organizational Savvy: Organizational and Department Knowledge

Communicating Effectively: Written Communication, Telephone Etiquette, English Language Proficiency, Verbal

Communication

Conscientiousness/Inspection/Detail Orientation: Attention to Detail, Dependability

Creating the New and the Different: Innovation/Creativity

Customer Service: Customer Need Identification (Curiosity), Customer Service Orientation

Decision Making: Problem Solving, Decision-Making

Demonstrating Personal Flexibility: Learning, Adaptability/Flexibility, Stress Tolerance

Focusing on the Bottom Line: Accountability, Initiative

General Product or Service Knowledge: Demonstration, General Product and Service Knowledge, Product Knowledge, Department Merchandise in Assigned Area(s)

Getting Organized: Planning and Organizing, Multi-Tasking, Time Management

Inspiring Others: Influence

Keeping on Point: Sense of Urgency

Loading/Receiving: Loading

Loss Prevention: Inventory Control

Managing Diverse Relationships: Diversity Awareness

Policies & Procedures: Return and Exchange Policies, UPC Tags, Lowe's Policies and Procedures, Lowe's Safety and Loss

Prevention Policies and Procedures

Power Equipment: Power Tools, Powered Equipment

Quality Awareness: Quality Awareness

Reading Comprehension: Reading Comprehension

Register Activities: Transactions (Customer Service), Register Operation

Relating Skills: Sociability, Listening, Interpersonal Skills, Teamwork

Safety Orientation: Equipment and Tool Safety, Safety Orientation

Sales/Selling Orientation: Lowe's Credit Programs, Lowe's Sales Programs

Physical Requirements

Agility: The ability to bend, stretch, twist, or reach out with the body, arms, or legs to perform job tasks. This includes the

ability to move throughout all areas of the store (e.g., sales floor, receiving, register areas, lawn and garden), Lowe's property surrounding the store, or additional work areas.

Physical Strength: The ability to lift, push, pull, or carry objects using hands, arms, back, abdominal muscles, shoulders, legs,

or a combination of these muscle groups.

Protective Equipment: The ability to wear all necessary personal protective equipment to perform job functions.

Stamina: The ability to exert oneself physically over long periods of time. This may include performing repetitive or strenuous tasks as well as standing and sitting for long periods.

Visual Acuity: The ability to see details (e.g., letters, numbers, codes, color, symbols, marks, labels, signs, video displays including iPads) clearly to accomplish work tasks in a safe and efficient manner.

Proper Lifting Techniques: The ability to properly lift heavy objects or equipment. This includes the knowledge of correct

bending and lifting techniques as needed to properly position and use one's hands, feet, legs, arms, and back to lift objects

or equipment, and to push, pull, and carry heavy objects.

Hand-Eye Coordination: The ability to coordinate one's eyes with one's fingers, wrists, or arms to move, carry, or manipulate objects or to perform other job-related tasks.

Work Conditions: The ability to perform job activities, with appropriate intermittent relief where applicable, under difficult work conditions such as in extreme cold, heat, inclement weather, at heights, while exposed to constant/intermittent sounds.

Climbing: The ability to climb, work, and carry items up and down ladders.

Manual Dexterity: The ability to make quick, accurate, skillful, coordinated movements of one hand, one hand in coordination with its arm, or two hands to grasp, place, move, or assemble objects.

Safety Harness: The ability to wear the safety harness to perform job functions.

Lifts up to 25 pounds without assistance; may lift up to 40 pounds with or without assistance.

Minimum and Preferred Qualifications

Minimum Qualifications

6 months experience using a computer, including inputting, accessing, modifying, or outputting information.

6 months experience using a handheld device (e.g., mobile phone, LRT gun, palm pilot, tablet, iPod) to enter, access, and output information.

AND

Preferred Qualifications

Associate's Degree in Business, Retail Management, Specialty related to department (e.g.,design, appliances) or related field OR Certification in trade related to department (e.g.,kitchen, plumbing, electrical, lawn and garden).

1 year retail experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits.

1 year retail experience providing customer service, including identifying and resolving customer issues, assisting customers in locating product, greeting customers, answering phones, building relationships with customers, and thanking customers for their business.

1 year retail merchandising experience, including performing Zone Recovery, stocking, downstocking, facing/fronting product, pricing, maintaining signage, and housekeeping.

1 year retail experience in related department (e.g., kitchen, plumbing, electrical, lawn and garden).

1 year experience in a customer service position at other home improvement or hardware retailer in related department (e.g., kitchen, plumbing, electrical, lawn and garden).

1 year experience working in any department at a Lowe's retail store.

1 year supervisory experience in any field, including directing, evaluating, and coaching employees.

Lowe's is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law. EEO Statement Lowe's is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.