Director of Workforce and Reporting Analytics

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm) 

Primary Responsibilities: 

This position is in Virtual Operations – the operations area that supports 1-100 Small Business new business sales processing from quoting through coordination of installation. The Director, Workforce and Reporting will:  

• Manage scheduling and forecasting of staff capacity for 200 Sales Operations processors overseen by 13 managers - both on and off shore


• Positions in this function are responsible for all scheduling, incoming work volume monitoring and adjusting as needed


• Responsible for determining and communicating work schedules and resources for various work queues


• Works with managers to ensure adequate staff, contingency plans and workflow monitoring


• Manage  reporting and data analytics – Executive Reporting, Day to day management reports, performance data analysis


• Managing Sharepoint, databases and other tools used by processors


• Provides leadership to and is accountable for the performance analysts  managing tools, producing reports (both regular and ad hoc), as well as development of new tools and reports


• Presenting to leadership performance results, recommendations based data analysis, and leading national inventory and reporting meetings

Required Qualifications:   

• Undergraduate degree or equivalent experience


• Direct workforce management in production environment -preferably real time


• 5+years of reporting and data analysis experience


• Advanced Excel, PowerPoint and Access skills - ability to develop, run and present reports


• 5+ years of management experience - managing reporting and analyst staff

Preferred Qualifications:  

• Advanced knowledge of sharepoint or database (SQL) development and maintenance, and Tableau

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.(sm) 

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. 

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.