Scheduler/Service Coordinator - Full-time

The Service Coordinator is expected to perform a variety of duties in the coordination of scheduling service for clients.  The Service Coordinator is expected to be responsible for scheduling to provide the highest quality service to clients.
 
Primary
 

• Answer each incoming call in a friendly, professional and knowledgeable manner
• Coordinate CAREGiver schedules on a daily basis
• Monitor, mediate, and log both client and CAREGiver activity and follow up on CAREGiver assignments and client service
• Coordinate and maintain monthly client schedules in ClearCare (web based home care software)
• Enter and maintain accurate client and CAREGiver records
• Field new client inquires over the phone in a knowledgeable manner, document into ClearCare

 
Secondary
 

• Assist in maintaining a complete Client Service Schedule
• Assist in setting up and maintaining client journal and records in the office.
• Participate in quarterly CAREGiver meetings
• Participate in CAREGiver orientation/new hire training
• Builds and maintains collaborative relationships with both internal and external employees that lead to more effective communication and a higher level of productivity and accuracy
• Identifies opportunities to improve patient relations and shorten the time it takes to handle scheduling processes.
• Take after-hours on-call responsibilities as necessary

​Qulaifications
 

• Experience scheduling/dispatching fifty (50) or more employees to work multiple shifts each week.  Prefer experience in senior care industry.
• Strong computer skills
• Advance Customer service skills and experience
• Ability to receive and express detailed information through oral and written communications
• High-level problem solving and analytical skills, technical accuracy, excellent communication skills and the highest ethical standards.
• High School Diploma or higher degree
• Ability to pass a criminal background check and drug screen.