Chronic Condition Management Program Assistant - Grade 400 [Temporary] - Full-time / Part-time

The Prog Asst works under the direction of the CCM Mgr and/or care/case mgrs to support the delivery & daily operations of CCM Population & care/case mgmt programs. Support includes, but is not limited to, clerical duties, managing office logistics; facilitating communication w/ members, primary care team staff, & other depts & services, processing & maintaining databases, & maintaining program resources.

Essential Functions:

* Assists the CCM Mgr or care/case mgr in screening & enrollment of patients: May conduct population or care/case mgmt program outreach efforts, using the system database or other outreach lists; Obtains & reviews charts or other data related to ER visits & hospital admissions for follow-up & program enrollment; Processes referrals received from electronic referral system; Provides initial outreach to patients, introducing the care/case mgmt program & processing of new referrals; Sets up initial visits and/or classes as appropriate & mails out program materials; Generates authorization letter when requested & follows up to ensure that written authorization is received if not electronically referred from primary care provider.

* Provides logistical support for classes, group visits & clinics: Schedules conference rooms; Schedules patients; Confirms schedule w/ providers & presenters; Provides reminder calls/letters to patients; Assists in preparing charts & supplies; Assists patients in completing program questionnaire or log as needed; Checks blood pressure, pulse, respiration's, height, weight, peak flows, spirometry or downloads glucose meters as needed; Registers members & generates OSCR forms per medical facility policy.

* Conducts visit reg & scheduling of telephone & clinic visits: Schedules appointments; Provides reminders as needed; Coordinates or provides resources for patient-specific prevention activities; Registers members for visits & generates forms per medical facility policy; Processes referrals, schedule classes & follow-up appointments as directed by care/case mgrs; Contacts overdue patients by phone or letter at direction of care/case mgrs.

* Maintains computer databases: Add/delete patients into the Patient Alert System using program guidelines; Manipulates & utilizes data in current patient population mgmt report system. Enters patients in care/case mgmt software programs & maintains data as appropriate, e.g. AmCare, Lotus Notes Case mgmt System, Cholesterol mgmt Program, MULTIFIT Program, etc. Maintains Access or Excel patient logs if used in conjunction w/ care/case mgmt software applications. Manipulates & utilizes data to generate reports & queries as needed.

* Maintains daily program operations: Prepares, maintains & provides member packets for enrollment, group visits, classes and/or clinics; Sends letters to patients & patients' providers; Makes copies of program materials, send faxes as needed; Establishes & maintains a department filing system; Answers phone & voice mail & routes messages to appropriate person; Provides call backs to patients relaying responses from care/case mgr; Sorts & routes department mail; Orders & transfers charts at the direction of care/case mgrs; Sends memos & progress notes to patient's MD/NPs; Contacts patients by phone or by letter at direction of care/case mgrs for follow-up; Upon program completion places patients on booking list for routine follow-up appointment w/ their primary care MD/NP per medical center policy; Orders office & program supplies; Works w/ care/case mgrs & other staff to maintain patient education

Basic Qualifications:

Experience

* Minimum one (1) year secretarial &/or medical setting/front office experience required.

Education

* High School Diploma/GED.

License, Certification, Registration

* BLS may be required per medical center policy.

Additional Requirements:

* A minimum of intermediate tested proficiency with Windows, Microsoft Word, & Excel required, & ability to learn complex software programs, including databases, required.

* Keyboarding at least 40 wpm required.

* Skills & knowledge of Medical Assistant preferred & may be required for a specific program per medical center policy.

* Proficient & legible advanced writing, reading, & arithmetic skills required.

* A service orientation & openness to creative & innovative approaches to providing service characterized by cultural sensitivity, respect, & polite communication with patients, staff members, & visitors required.

* Strong organization & task management skills required, multi-tasking skills in a busy environment required.

* Ability to be self-motivated, to work independently, & to work as a team member required.

* The successful candidate must demonstrate the ability to be self motivated, to work independently, & to work in a busy environment.

* Must be willing to work in a Labor Management Partnership environment.

Preferred Qualifications:

* AA in business or health related field strongly preferred.

* MA certificate preferred & may be required in certain circumstances.

* Knowledge of medical terminology strongly preferred.

* Knowledge of KP systems (e.g., PARRS, RegPlus, CIPS) strongly preferred.

* Knowledge of ordering materials & monitoring inventory strongly preferred.

* Good attendance strongly preferred.

This temporary position is supported by limited funding for a specific short term project.

This position, consistent with KP policy, is posted for ninety (90) days, but may be re-posted

for up to one (1) year as per operational need and funding.