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in Santa Monica, CA

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Hours Full-time, Part-time
Location Santa Monica, California

About this job

To be a fragrance expert and provide friendly, knowledgeable service to all clients. Maintain the store's appearance.

Duties and Responsibilities

"On Stage"/Client Services Greet all clients who enter the store with enthusiasm. Provide courteous, knowledgeable service to clients. Determine client's needs and suggest products to meet their needs. Communicate product knowledge to clients as appropriate. Participate as a productive, motivated member of the store team. Assist in identifying opportunities within the store and possible solutions. Recognize and respect the work of others. Contribute to a pleasant and organized work environment. Have flexible staffing availability. As required, provide makeovers to clients. Store Presentation

As a team member, assist in maintaining Sephora's merchandising concepts at all times. As a team member, assist in maintaining standards of cleanliness and organization within assigned zone. Drawers Price postings Product lists As a team member, assist in maintaining standards of safety and cleanliness of "backstage:" stock room, lockers, kitchen, bathrooms, etc. As a team member, assist in the maintenance of store's animation and events. Training

Ensure completion of the Sephora Orientation prior to being scheduled "on stage." Ensure that product knowledge training is successfully completed. Ensure that "in-depth" brand training is successfully completed for designated brand specialists. Actively pursue additional product knowledge as needed. Inform Co-Manager should additional training be required. Brand "specialists" to cross-train other consultants. Operations

Perform and comply with all Sephora policies and procedures. Strive to be an "expert" in assigned zone. Participate in inventory control. Complete all delegated tasks promptly and accurately. Communicate inventory issues/concerns to Assistant Manager/Co-Manager/Store Manager. Maintain store safety standards. Be aware of competitive shopping reports. Communicate zone floor coverage needs to Co-Manager or "Director-in-Charge" (DIC). Ensure compliance with sampling policies and procedures. Be knowledgeable of special events/animations within the store. Participate in programs to reduce shortage/loss. Assist in reducing Company's expense but not at the cost of service and presentation standards. Designated advisors to be knowledgeable of cashier functions. Perform other store related duties as assigned.

Qualifications:

Knowledge, skills required Excellent client service and communication skills. Arithmetic skills. Cosmetic experience desirable. Experience Preferred

1-3 years in retail/service industry (higher volume stores require 2-3 years experience) Minimum Educational Level

High School Graduate. Proficiency in a foreign language desirable. Requirements of the Job

Ability to communicate with clients and store employees in a clear manner. Move around "the stage", "back stage" and offices. Operate POS if required. Lift and carry 50 pounds. Work in a fragrance filled environment. Handle and apply cosmetic products to clients. Bend and stretch to stock shelves. Availability to work flexible days/hours. Wear costume provided. Follow personal appearance guidelines as stated in the Employee Handbook. Consistent and reliable attendance.