The job below is no longer available.
You might also like
in Millbury, MA
- $30
est. per hour - $34
est. per hour CosmoProf • 20d agoUrgently hiring 3.7 mi Use left and right arrow keys to navigate - $34
est. per hour - $30.00
Verified per hour BJ's Wholesale Club • 24h agoUrgently hiring 18.1 mi Use left and right arrow keys to navigate - $23
est. per hour Buffalo Wild Wings • 2h agoUrgently hiring 19 mi Use left and right arrow keys to navigate
Co-Manager
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | millbury, Massachusetts |
About this job
Assist the Store Manager and directly manage a world in terms of client service, sales, productivity, operational and human resource functions. Ensure the adherence to the Sephora culture, ensuring maximum profitability and compliance with Sephora's objectives and policies. Assume Store Manager's responsibilities when assigned. Duties and Responsibilities
As a Role Model
Demonstrate and model client service and onstage leadership standards.
Be punctual at work and with all deadlines.
Demonstrate self-control in all circumstances.
Demonstrate enthusiasm.
Demonstrate high ethical standards.
Take initiative.
Positive behavior towards personnel, company, and clients.
Be available to and flexible with staff.
Store's Budget and Business Results
Utilize client service reporting and onstage observation with Store Manager to monitor service levels and remedy areas of opportunity.
Monitor daily, weekly, monthly sales results with Store Manager and communicate to staff members.
Assist in achieving store's sales plans and operating profits while maintaining expenses.
Maintain (with Store Manager) optimum store staffing levels to deliver an exceptional client experience while adhering to budgetary goals.
Develop strategies to grow business in your assigned world, leveraging client loyalty program, events, product knowledge and services.
Utilize time and planning tools effectively to ensure that business and operational results are achieved
Analyze sales trends and react appropriately.
Monitor and participate in programs to reduce shortage/loss. Be aware of store's total gross profit.
People Development/Human Resources
Recruit, interview, and hire Makeup Artists and Advisors.
Supervise and train Makeup Artists and Advisors to develop their client service skills and product knowledge.
Train, delegate to, and supervise leads to develop their leadership and business skills.
Ensure that a coaching culture is present in store, where everyone receives timely acknowledgement for their successes and feedback on areas of opportunity.
Ensure that all Advisors and Assistant Managers in your assigned world receive quarterly development meetings and plans.
Consult and communicate staff issues with Human Resources and Store Manager as needed.
Resolve employee concerns in a timely manner. Consult and communicate staff issues to the Store Manager as needed.
Confront and document unsatisfactory performance and policy violations in a consistent and timely manner.
Inform and motivate staff to meet store goals and comply with policies.
Schedule employees in accordance with Sephora's policies to provide excellent client service.
Ensure a safe, clean workplace and store.
Respect diversity.
Respect confidentiality.
Monitor, embrace, and adhere to all client service policies.
Initiate and conduct daily touch base meetings.
Training
Ensure that all new Advisors and Assistant Managers successfully complete their onboarding training before assuming their responsibilities.
Conduct staff training classes as necessary.
Ensure that product knowledge training is scheduled and successfully completed. Build a bench of Advisors and Assistant Managers with advanced product expertise in your assigned world.
Ensure that the team is fully trained on corporate initiatives and store policy and procedures. Encourage cross-training between Assistant Managers, Make Up Artists and Advisors.
Coordinate with Education Assistant Manager and Brands for constant review and in-store follow-up training for all product advisors with a focus on product knowledge, services, and Sephora initiatives (as per Store Manager's direction).
Merchandising
Ensure that Sephora's merchandising concepts are set up and maintained at all times.
Ensure that standards of cleanliness and organization are maintained by the Quality team and Make Up Artists and Advisors.
Set-up merchandising presentations and animations.
Operations
Ensure compliance with all Sephora policies and procedures.
Ensure standards, safety and tidiness of "back stage:" stock room, lockers, kitchen, bathroom, etc., are maintained.
Maintain price labeling and drawer product listings.
Maintain acceptable scores on the audit. Consult with Store Manager for specific world issues.
Ensure compliance with Sephora's cash handling and shortage prevention procedures. Perform cashier duties as needed.
Conduct inventories on a timely basis/maintain updated inventory records.
Monitor and maintain appropriate quantity of supplies, testers and samples for assigned world.
Complete all paperwork procedures that are necessary for the store's function promptly and accurately.
Ensure procedures for receiving, transferring and returning merchandise are adhered to.
Communicate inventory issues/concerns to Store Manager, FSC/District Manager.
Ensure store safety standards are maintained.
Ensure on stage supervision at all times.
Ensure compliance with sampling policies and procedures.
Perform other store related duties as assigned.
Qualifications:
Knowledge, skills required: Excellent communication, service, and analytical skills. Cosmetic experience desirable. Proficient in Windows, Word, Excel. Experience Preferred:
2-3 years in retail/service industry/management/supervision Minimum educational level
High School Graduate or equivalent. College degree preferred. Proficiency in a foreign language desirable. Requirements of the Job
Verbally communicate with clients and employees in a clear manner. Move around "on-stage," "back stage" and offices. Operate POS, computer and calculator. Lift and carry up to 50 pounds. Work in a fragrance filled environment. Handle and apply cosmetic products to clients. Bend and stretch to stock shelves. Write memos, performance reviews, etc. Wear costume provided. Consistent and reliable attendance. Count cash and balance registers. Must be open to working flexible days/hours.
As a Role Model
Demonstrate and model client service and onstage leadership standards.
Be punctual at work and with all deadlines.
Demonstrate self-control in all circumstances.
Demonstrate enthusiasm.
Demonstrate high ethical standards.
Take initiative.
Positive behavior towards personnel, company, and clients.
Be available to and flexible with staff.
Store's Budget and Business Results
Utilize client service reporting and onstage observation with Store Manager to monitor service levels and remedy areas of opportunity.
Monitor daily, weekly, monthly sales results with Store Manager and communicate to staff members.
Assist in achieving store's sales plans and operating profits while maintaining expenses.
Maintain (with Store Manager) optimum store staffing levels to deliver an exceptional client experience while adhering to budgetary goals.
Develop strategies to grow business in your assigned world, leveraging client loyalty program, events, product knowledge and services.
Utilize time and planning tools effectively to ensure that business and operational results are achieved
Analyze sales trends and react appropriately.
Monitor and participate in programs to reduce shortage/loss. Be aware of store's total gross profit.
People Development/Human Resources
Recruit, interview, and hire Makeup Artists and Advisors.
Supervise and train Makeup Artists and Advisors to develop their client service skills and product knowledge.
Train, delegate to, and supervise leads to develop their leadership and business skills.
Ensure that a coaching culture is present in store, where everyone receives timely acknowledgement for their successes and feedback on areas of opportunity.
Ensure that all Advisors and Assistant Managers in your assigned world receive quarterly development meetings and plans.
Consult and communicate staff issues with Human Resources and Store Manager as needed.
Resolve employee concerns in a timely manner. Consult and communicate staff issues to the Store Manager as needed.
Confront and document unsatisfactory performance and policy violations in a consistent and timely manner.
Inform and motivate staff to meet store goals and comply with policies.
Schedule employees in accordance with Sephora's policies to provide excellent client service.
Ensure a safe, clean workplace and store.
Respect diversity.
Respect confidentiality.
Monitor, embrace, and adhere to all client service policies.
Initiate and conduct daily touch base meetings.
Training
Ensure that all new Advisors and Assistant Managers successfully complete their onboarding training before assuming their responsibilities.
Conduct staff training classes as necessary.
Ensure that product knowledge training is scheduled and successfully completed. Build a bench of Advisors and Assistant Managers with advanced product expertise in your assigned world.
Ensure that the team is fully trained on corporate initiatives and store policy and procedures. Encourage cross-training between Assistant Managers, Make Up Artists and Advisors.
Coordinate with Education Assistant Manager and Brands for constant review and in-store follow-up training for all product advisors with a focus on product knowledge, services, and Sephora initiatives (as per Store Manager's direction).
Merchandising
Ensure that Sephora's merchandising concepts are set up and maintained at all times.
Ensure that standards of cleanliness and organization are maintained by the Quality team and Make Up Artists and Advisors.
Set-up merchandising presentations and animations.
Operations
Ensure compliance with all Sephora policies and procedures.
Ensure standards, safety and tidiness of "back stage:" stock room, lockers, kitchen, bathroom, etc., are maintained.
Maintain price labeling and drawer product listings.
Maintain acceptable scores on the audit. Consult with Store Manager for specific world issues.
Ensure compliance with Sephora's cash handling and shortage prevention procedures. Perform cashier duties as needed.
Conduct inventories on a timely basis/maintain updated inventory records.
Monitor and maintain appropriate quantity of supplies, testers and samples for assigned world.
Complete all paperwork procedures that are necessary for the store's function promptly and accurately.
Ensure procedures for receiving, transferring and returning merchandise are adhered to.
Communicate inventory issues/concerns to Store Manager, FSC/District Manager.
Ensure store safety standards are maintained.
Ensure on stage supervision at all times.
Ensure compliance with sampling policies and procedures.
Perform other store related duties as assigned.
Qualifications:
Knowledge, skills required: Excellent communication, service, and analytical skills. Cosmetic experience desirable. Proficient in Windows, Word, Excel. Experience Preferred:
2-3 years in retail/service industry/management/supervision Minimum educational level
High School Graduate or equivalent. College degree preferred. Proficiency in a foreign language desirable. Requirements of the Job
Verbally communicate with clients and employees in a clear manner. Move around "on-stage," "back stage" and offices. Operate POS, computer and calculator. Lift and carry up to 50 pounds. Work in a fragrance filled environment. Handle and apply cosmetic products to clients. Bend and stretch to stock shelves. Write memos, performance reviews, etc. Wear costume provided. Consistent and reliable attendance. Count cash and balance registers. Must be open to working flexible days/hours.